Operations Manager

Team/Role Overview Margin Operations is part of Markets Operations and helps mitigate credit risk and comply with regulatory requirements through the completion of core responsibilities that include: (i) margin calls processing to ensure successful receipt and/or payment of agreed and eligible collateral, (ii) collateral optimization, (iii) resolution and escalation of exceptions (fails/cash breaks/margin disputes, etc) and (iv) regulatory compliance through collecting/posting of eligible collateral, completing portfolio reconciliations and providing client valuations. Margin Operations plays a significant role in supporting both internal and external clients throughout the end-to-end margin process and covers the following products: (i) OTC Derivatives, (ii) Futures/Clearing, (iii) Fixed Income Finance (Repo/TBA), (iv) Prime Broker and (v) Cross Product Margining. Interaction and collaboration with Front Office (Sales and Trading), Credit Risk, Finance, Legal and Compliance is required as part of the daily margining process.

The successful candidate will report to the Global Head of OTC (Over the counter) Portfolio Reconciliations and Valuations Reporting and will be responsible for the (i) oversight of the daily end-to‑end disputes process, (ii) oversight and implementation of KPIs to successfully manage the team’s key risk and control metrics, (iii) simplification and transformation of platforms that both reduce manual touch points and create a robust control environment, and (iv) establishing and maintaining strong internal and external client and vendor relationships. What You’ll Do Manage an effective and robust end to end control framework that fully meets Audit, Compliance and Regulatory requirements. Ensure the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard.

Be involved in short‑ to medium‑term planning of actions and resources, and exercise control over policy formulation and planning. Manage complex and highly variable issues associated with collateral and Margin with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs. Build effective relationships with clients; facilitate, influence, and enable change.

Present data and analyse/validate to develop valued‑added solutions to increase productivity and efficiencies, mostly but not limited to, collateral and margin. Apply comprehensive understanding of concepts and procedures within collateral and margin and basic knowledge of other areas (middle office, settlements, control, etc.), to resolve issues that have impact beyond own area. Be accountable for the integrity of process, operations, and end results.

Implement a successful risk/control environment related to collateral and/or margin processes. Utilize exceptional communication and interpersonal skills to build effective relationships and influences and negotiate, often at senior levels (across functions). Lead by example in support of organisational initiatives by exhibiting in‑depth knowledge of products and issues and proactively seek opportunities to work across silos.

Hold a degree of responsibility and demonstrate a sense of ownership for the strategy of a department, programme or project. Act as key point of contact for the front‑to‑back Operations groups across internal and external stakeholders. Act as an Operations lead in committee meetings, client meetings and other governance forums.

Support and partner with the Business to facilitate a growing and expanding client base / operational offering. What We’ll Need From You Significant experience within the financial industry. Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.

Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments. Strong risk management and control mindset. Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources.

Self‑reliant, good problem solver, results‑oriented. Ability to establish and build trust with professionals throughout the business as a leader, advisor, and business partner to the organization with a clear client orientation. Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

Ability to conceptualize aspects of the organization’s model and its future development. Experience with OTC Derivative Operations. Knowledge of Tri Resolve, and Acadia Exposure Manager is a plus.

What We Can Offer You This role will offer you the opportunity to build an in‑depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. We work hard to have a positive financial and social impact on the communities we serve.

In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business‑casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. A discretionary annual performance‑related bonus.

Private medical insurance packages to suit your personal circumstances. Employee Assistance Program. Pension Plan.

Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources.

Job Family Group Operations - Transaction Services Job Family Securities and Derivatives Processing Time Type Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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