Operations Manager & Account Manager

Overview

As Operations Manager, you will lead a dedicated Life Science client in a global meetings context, balancing strategic direction with hands-on problem solving. You will keep projects on track, ensure high service levels, and foster durable client relationships while guiding your team to peak performance. The role combines operations oversight with account growth and financial performance, coordinating cross-functional teams and stakeholders.

You will drive process improvements and best practices to enhance customer experience and efficiency. This is a people-focused, impact-driven role in a flexible, values-led organization.

• Flexible Working
• Room to Grow
• Everyone has a voice
• Make your move
• comprehensive healthcare
• retirement plans

• Team Leadership: manage and develop direct reports in Germany to boost productivity through recruitment, training, and performance evaluations
• Client Management: oversee client communication, follow-ups, and deliverables to maintain relationships and ensure satisfaction and financial success
• Business Development: foster account growth through strategic outreach, maintain relationships, and participate in presentations, meetings, and industry events
• Effective Communication: act as a liaison among accounts, regions, and project teams; provide recommendations considering culture and industry relations
• Implementations: coordinate resources for new processes and technologies; define and apply best practices for customer experience and operational efficiency
• Business Analysis: analyze issues, define solutions, prepare risk assessments and contingency plans; provide end-to-end operational support to projects

• Strong meeting management operations and account management experience
• Proven track record in team leadership and managing direct reports
• Experience with Life Sciences clients
• Demonstrated experience in client management and achieving financial performance targets
• Experience in reviewing and improving operational processes and policies
• Proficiency in Microsoft Office applications
• German and English language proficiency (spoken and written); additional languages a plus
• Up to 25% travel may be required

• Excellent communication and interpersonal skills
• Strong analytical skills
• Problem-solving mindset with ability to lead issue resolution
• Knowledge of industry trends and best practices
• Strong organizational skills coordinating multiple resources
• Microsoft Office applications