Office Manager

About the Company

Smart Energy Group is a full-service renewable solar energy company servicing Australia wide. They design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.

Position

Office Manager – Sydney, NSW.

This is a full‑time position with an annual salary of $80,000 plus superannuation.

Responsibilities

• Contribute to the planning, development and review of office services, procedures and operational standards
• Establish priorities and service standards for sales administration and scheduling functions
• Monitor operational workflows and implement process improvements to enhance efficiency
• Ensure effective coordination between Sales, Operations, Installation and Administration departments
• Allocate staffing resources, workloads and operational support based on business requirements
• Coordinate office resources, equipment and systems to support business activities
• Monitor team capacity and operational demands to ensure service delivery targets are met
• Assign work tasks and monitor performance of scheduling and administration staff
• Provide leadership, coaching, training and ongoing support to team members
• Conduct performance reviews and contribute to performance management processes
• Assist with recruitment, onboarding and training of new employees
• Manage office records, operational documentation and reporting systems
• Ensure accurate maintenance of business records, customer information and sales data
• Oversee CRM systems, including Salesforce and Field Service Lightning
• Maintain operational reporting and performance tracking systems
• Oversee appointment scheduling processes and sales administration activities
• Coordinate workforce schedules and operational requirements across multiple sales regions
• Manage planning and logistics for away-trip operations and regional sales activities
• Liaise with operational departments to align scheduling with installation capacity
• Liaise with managers, operational teams and other professionals to coordinate business activities
• Facilitate communication between departments and assist in resolving operational issues
• Respond to internal stakeholder requests and support continuous business improvement initiatives
• Ensure office equipment, systems and technology resources are maintained and operational
• Coordinate system access, software requirements and operational support resources
• Monitor office supply requirements and administrative resources
• Ensure compliance with company policies, procedures and operational standards
• Support adherence to relevant workplace health and safety requirements
• Ensure business processes comply with privacy legislation and data management requirements
• Assist with implementing regulatory and organisational compliance initiatives
• Prepare operational reports and performance metrics for management review
• Monitor scheduling efficiency, workload distribution and service delivery standards
• Analyse operational trends and identify opportunities for process improvement
• Provide recommendations to improve office productivity and operational performance

Requirements

• Must hold a minimum Degree qualification in Business Administration, Management, or a related field.
• Minimum 3 years of experience in office administration, operations coordination, business support, scheduling or office management roles
• Minimum 3 years' experience as an Office Manager or in an office administration management role
• At least 3 years' experience coordinating office operations, administrative systems, and business support functions
• Minimum 3 years' experience managing records, schedules, correspondence, and operational documentation in a commercial environment
• At least 3 years' experience supporting multidisciplinary teams within property, real estate, or customer service environments
• At least 3 years' experience using office management systems, Microsoft Office applications, and business administration software
• Strong knowledge of office administration procedures, workflow coordination, and document management practices
• Ability to manage competing priorities and maintain operational efficiency in a fast-paced environment
• Strong organisational, communication, and stakeholder coordination skills
• Ability to prepare reports, maintain accurate records, and manage confidential information professionally
• Good understanding of workplace compliance, administrative controls, and customer service standards
• Ability to work independently and support business operations within structured deadlines
• High attention to detail and problem-solving capability

#J-18808-Ljbffr