Office & Admin Specialist Sr

About the Role

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position provides high‑quality professional, pleasant, and courteous services to diverse CAH clientele, including both external and internal customers, via telephone and in‑person. It directly assists court clientele by providing information on proceedings pending before CAH, supports access to CAH's secure courtroom area, and provides limited onsite technical assistance in the courtrooms. The role also involves managing the print queues and delivering mail and packages efficiently to judges and staff to ensure documents are processed in a timely manner.

Job Duties

• Providing exceptional customer service and accurate responses to telephone and in‑person inquiries.
• Retrieving and processing office‑wide mail.
• Maintaining hearing and conference rooms.
• Providing on‑site technical assistance in courtrooms.
• Maintaining office supplies.

Minimum Qualifications

• Data entry skills sufficient to create database records and update entries in a timely manner.
• Customer service skills sufficient to respectfully engage with clients, coworkers, and customers while handling difficult or complex problems and resolving escalated complaints or disputes.
• Data entry skills sufficient to receive and review source documents, compare documents to database information, and edit documents.
• Skilled in document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.

Preferred Qualifications

• Receptionist experience.
• Knowledge of Microsoft Word and Excel, and C‑Track case management system.
• Ability to quickly learn new software.
• Strong organizational and planning skills to meet timelines with limited supervision.
• High level of initiative, effort, and commitment to completing assignments efficiently.

Physical Requirements

• Ability to work in a seated or standing position for extended periods of time.
• Move and/or transport items weighing up to 20 pounds on a regular basis.

Additional Requirements

• Background investigation prior to employment, including SEMA4 Records Check (for current and past state employees), Criminal History Check, Employment Reference Check, Court Records Check, Education Verification.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low‑cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes Care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourage persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status, or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651‑259‑3637 or email [email protected] and let us know the support you need.

For additional information or questions about this position, contact Tara Hengtgen at [email protected] or 651‑361‑7914.

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