Nice CXOne Senior Developer 20th June 26 Walkin Pune

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together. What we are looking for Role: Nice CXOne Senior Developer Experience Range: 3 to 10 Years Location: Pune Interview Date: 20th June 26 (09:00 AM to 12:00 PM) Interview Venue: Pune - SP2 - Tata Consultancy Services Ltd, Sahyadri Park 2, Plot No. 5, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Hinjewadi, Pune - 411057, Maharashtra Must Have: Minimum 3 years of experience in contact center related technologies and experience in NICE CXone CCaaS.

Strong knowledge of NICE CXone architecture and Cisco contact center platforms (UCCE/UCCX). Experience with SIP, VoIP, and telephony integrations. Familiarity with cloud platforms (AWS/Azure) and networking fundamentals.

Hands-on experience in contact center migration projects. Good to Have:- Collaborate with project teams to design migration strategies from Cisco UCCE/UCCX to NICE CXone. Assess existing Cisco infrastructure and map functionalities to CXone equivalents.

Configure NICE CXone environments including IVR, ACD, routing, and integrations. Ensure seamless connectivity between CXone and enterprise systems (CRM, WFM, etc.). Conduct functional and performance testing during migration phases.

Validate call flows, routing logic, and reporting post-migration. Resolve technical issues during migration and post-cutover. Work closely with Cisco and NICE support teams for escalations.

Essential: NICE CXone modules (IVR, ACD, WFM, Studio). Cisco CUCM, CVP, Finesse, and related components. NICE CXone certification.

Cisco CCNA/CCNP Collaboration Minimum Qualification: 15 years of full-time education. Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)