Multi-Site Manager - Storebox Dublin

Job Description

\n About us\n

Spectrum Storage Group (Storebox and LOVESPACE) is one of the largest self-storage operators in Ireland and the UK. With Storebox’s 29 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection services, we can serve just about any storage need. We’ve been changing the way people store what’s important to them for the last 15 years, and we continue to build smart solutions to make it easier for people to store on their terms

The Opportunity\n

As our Multi-Site Manager for Dublin, you will oversee our large facility at Artane, with more than 400 indoor and outdoor storage units, as well as our smaller, unstaffed drive-up storage site in Clondalkin, with over 60 units. Your aim will be to ensure smooth operations, maximize revenue and growth, and deliver excellent customer service. You will have a keen eye for detail as you maintain the facilities to a high standard and implement changes to continuously enhance the customer experience.

You will be self-motivated and hands-on and must be passionate about providing excellent service and building a great rapport with our customers.

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You will report to our Regional Operations Manager but interact daily with all other parts of the business.

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• €35,000-€40,000
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• 25 days annual holiday, plus public holidays
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• 5% employer pension contribution
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• Private medical cover
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• Discretionary bonus
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Key Responsibilities\n

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• Manage Daily Operations:Oversee daily operations of multiple self-storage sites, ensuring compliance with company policies and procedures.
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• Reporting:Provide regular updates on site performance, revenue, and operational issues tomanagement.
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• RevenueOptimisation:Managestorage availability and drive revenue growth through effective managementstrategies, drivingwalk-insales, selling ofinsuranceand omni-channel services and being focused on retention.
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• Debt management: Proactively manage any debtors between 0-30 days,ensuring that debt does not exceed 0.5% of revenue.
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• Build andmaintainour local reputation:Support the marketing team with local initiatives, ensuring we are visible locally andgettinggreat feedback through driving 5*reviews.
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• Customer Service:Deliver excellent customer service, includingresolvingcustomerenquiries,managingpayments, andhandlingany customer issues that ariseon site.Contactnew customers to support the onboarding process and contact customers who have provided notice to move out to increaseretention.
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• Maintenance Oversight:Monitorand coordinate maintenance and development projects, working with contractors to uphold facility standards, creating the best possible experience for our customers.
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• Preventative Maintenance:Implement and manage preventative maintenance plans, ensuringtimelycompletion of all required work in compliance with legal regulations.
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• Site Audits:Conduct regular audits ofallocatedsites to ensure adherence to operational standards, fire safety, and compliance requirements.
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• Security Management:Continuously evaluate and upgrade security systems to ensure the safety and security of all facilities.
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• Staff Supervision:Recruit, train, and mentor staff as necessary to ensure high service and operational efficiency. Co-ordinate with Head Office on recruitment and HR matters.
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• Coordination with Head Office:Collaborate with centralized office functions and external service suppliers tofacilitatesmooth site operations.
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• Emergency Response:Serve as the primary point of contact for emergencies, providingtimelyand effective responses during critical incidents.
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• Spectrum Group Responsibilities:Where relevant and as agreed with management from time-to-time, take on centralized responsibilities supporting the Group.
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• Experience in site or facilities management.
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• Highly organised and a naturalself-starter.
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• Valid driving license and be prepared to travel between sites (vehicle provided).Park from home.
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• Excellent communication and customer service skills.
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• Good understanding of health & safety and security procedures.
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• Working IT knowledge.
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What is in it for you?\n

A chance to be at the heart of one of the UK & IE's fast-growing entrepreneurial businesses and have exposure to a team of seasoned entrepreneurs. You'll play a key role in Spectrum Storage Group’s growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

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• Private health insurance
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• Company pension
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• Staff discounts on our services and access to Perks at Work programs.
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• Summer, winter, alumni events, and social parties throughout the year.
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