Microsoft365 Engineer

Job Summary: The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, SharePoint, Teams, and OneDrive. Key Responsibilites: M365 Administration Support Assist in configuration and administration of M365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.

Perform user management (user creation, license assignment, mailbox management, access controls). Incident & Request Management Handle L2-level incidents and service requests related to M365. Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, SharePoint permissions, etc.).

Escalate complex issues to L3 team when required. Monitoring & Maintenance Monitor M365 service health dashboards. Perform routine checks and basic maintenance activities.

Ensure uptime and availability of services. Support to L3 / Projects Assist L3 team in migrations, upgrades, and deployments. Support in implementation of new features/configurations.

Security & Compliance Support Follow defined security policies and compliance guidelines. Support implementation of security controls (MFA, conditional access, etc.). Report any security incidents or anomalies.

Documentation Maintain/update SOPs, troubleshooting guides, and knowledge base articles. Document recurring issues and resolutions. End-User Support Provide support to end users on M365 applications.

Guide users on usage issues (Outlook, Teams, OneDrive, etc.). Automation (Basic Level) Execute predefined scripts (PowerShell). Support basic automation tasks under L3 guidance.

Experience: Basic to intermediate knowledge of: Exchange Online MS Teams SharePoint Online OneDrive Basic understanding of: PowerShell M365 Admin Center Security & Compliance features Familiarity with ITIL processes (incident, problem management) Good troubleshooting and communication skills