Manager, PayPlan Operational Support

Manager, PayPlan Operational Support

• Location: Toronto, ON—Hybrid (4 days on site)
• Pay Rate: $47.60/hr - $56.21/hr
• Contract Length: 12 Months with possibility for extension

We at Raise are hiring a Manager, PayPlan Operational Support for one of our top clients.

Responsibilities

• Supplier Management: Execute routine supplier‐related administrative and operational tasks as assigned.
• Production Support: Manage and triage incoming support tickets, prioritizing by severity and business impact.
• COB Controls: Monitor and maintain COB control procedures and compliance requirements.
• Exception File Review: Identify, assess, and triage exception files; escalate issues as needed.
• VC GL Reconciliation: Perform general ledger reconciliation activities for virtual card accounts, ensuring accuracy and timeliness.
• VC Operations: Execute ad‑hoc operational tasks for virtual card management.
• UAT Testing: Conduct user acceptance testing for new merchant onboarding functionality; document findings and defects.

Must‑Have Skills

• Operations experience
• Handle customer support calls and respond to customer inquiries, complaints, and client issues professionally.
• Soft skills: Curious, wants to learn collaboratively, use strong customer service and good communication skills to provide a positive customer experience.
• Strong customer‑facing experience: Troubleshoot issues, identify solutions, and effectively navigate internal systems to resolve customer concerns.
• Demonstrate strong product support knowledge along with excellent Excel skills, customer‑facing abilities, and a proactive, intuitive approach.
• Quick learner with strong critical thinking and problem‑solving abilities.

Nice‑to‑Have Skills

• Financial services experience
• FinTech experience
• UAT testing experience

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/non‑visible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected].

#J-18808-Ljbffr