MAINTENANCE TECHNICIAN

As part of continued growth our client is seeking a motivated Service Technician to join their nationwide team on a permanent basis. In this role you will be allocated specific postcode areas within the Southeast. The Service Technician is responsible and accountable for ensuring the on‑time delivery of all planned and reactive service visits.

You will carry out installation, repair, and preventive maintenance work, in line with company guidelines and to the highest quality standards.

Benefits

• Salary – £33,990
• Company car or allowance, with a fuel card
• Company credit card
• Life Assurance
• Pension salary sacrifice scheme
• 25 days Holiday + bank holiday + Buy & Sell Holiday
• Birthday Off
• Health & Wellbeing Support – including GP appointments, physiotherapy, mental health support, life coaching and will writing

Qualifications

• Customer Service knowledge and experience is essential
• Experience of working in a similar role and conducting on‑site maintenance is desirable
• Proficient use of tablets and Microsoft Outlook

Responsibilities

• Planned and reactive on‑site servicing using company checklists in line with company procedures
• Planning and booking of servicing work utilising our service planning system to meet customer expectations and servicing dates
• Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation
• Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams
• Accurately completing and submitting all service electronic paperwork after each site visit, via tablet
• Attend monthly service meetings via Teams and quarterly meetings at Midlands Head Office
• Monthly sock take report provided to Operations

Location

The role of Service Technician would be commutable from postcodes within Chelmsford, Romford, Colchester and Cambridge.