Learning Operation Manager

Overview

In this role you will scale Pigment’s customer and partner education ecosystem, owning the learning operations and program delivery. You will work across Learning, Enablement, Customer Success, and Product to build scalable education that grows with the business. You’ll design AI-enabled workflows, automate learner communications, and manage the LMS to improve adoption and certification outcomes.

This is an opportunity to shape how education fuels customer success and partner enablement at a fast-growing SaaS company.

Pay / Benefits

• competitive package
• stock options
• bike2work scheme
• flexible working hours
• annual company offsite
• remote-friendly environment

• Own the operational delivery of customer and partner education programs at scale
• Design and optimize workflows to boost efficiency and reduce manual work
• Automate learner communications, registrations, reminders, certifications, and reporting with AI-enabled workflows
• Evaluate emerging AI tools to enhance learner support and program scalability
• Develop repeatable systems enabling education programs to grow with minimal administrative effort
• Drive certification and ecosystem growth across customers and partners
• Support train-the-trainer initiatives and expand education delivery capacity
• Build AI-assisted engagement strategies to improve activation and completion
• Use data to identify opportunities to improve learner progression and certification pathways
• Maintain learning technology governance, data quality, security, and platform integrity
• Measure impact with AI-powered analytics and dashboards for stakeholders across education and success teams

• 4+ years in learning operations, education programs, or related fields
• Experience administering LMS platforms (e.g., Docebo, Skilljar, Cornerstone, LearnUpon)
• Proven ability to manage cross-functional programs and operational workflows
• Experience supporting customer education, partner enablement, or talent development
• Strong analytical skills with data-driven decision making
• Comfort balancing strategic goals with operational execution
• Excellent stakeholder management and cross-team collaboration
• Experience in a high-growth SaaS environment (preferred)
• English fluent

• stakeholder management
• data-driven
• collaboration across teams
• LMS administration (Docebo, Skilljar, Cornerstone, LearnUpon)
• workflow automation tools
• AI copilots or no-code automation tools