Kronos/UKG Specialist

Role : Kronos/UKG Specialist

Location : Brazil (100% Remote)

Role Overview

Workforce Management professional with hands-on experience supporting and configuring Kronos/UKG solutions, workforce scheduling processes, and time & attendance systems. Proven ability to provide functional and technical support, analyze business requirements, troubleshoot complex issues, and drive successful system implementations and post-go-live support.

Experienced working with multicultural teams across LATAM, delivering high-quality customer service and ensuring business continuity during critical operations. Strong organizational, analytical, and problem-solving skills, with a customer-centric approach and commitment to continuous process improvement.

Key Responsibilities

· Provide end-to-end support for Kronos (UKG) applications across the LATAM region (Mexico, Brazil, Argentina).

· Support Go-Live and hypercare activities, including issue triaging, resolution, and system stabilization.

· Act as the primary support contact for LATAM users, ensuring effective communication in Spanish and/or Portuguese.

· Monitor, track, and resolve incidents, service requests, and system defects in line with SLAs.

· Collaborate with global support teams, business stakeholders, and vendors to resolve issues efficiently.

· Participate in knowledge transfer sessions and ensure smooth transition of support activities.

· Maintain documentation of issues, resolutions, and standard operating procedures.

· Ensure alignment with support processes, compliance requirements, and reporting standards.

Required Skills & Qualifications

· Strong experience supporting Kronos / UKG Workforce Management systems.

· Fluency in Spanish and/or Portuguese (mandatory).

· Availability to work in LATAM time zones.

· Experience in application support, incident management, and user support environments.

· Strong analytical and problem-solving skills.

· Effective communication and stakeholder management skills.

· Experience working in global support models is preferred.

Preferred Qualifications

· Prior experience supporting LATAM region customers or teams.

· Exposure to Go-Live and hypercare support models.

· Familiarity with ITIL processes (Incident, Problem, Change Management).