Knowledge Management Analyst

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work.

We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100.

We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
• Grow your career your way, with support to learn, stretch and explore new opportunities.
• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

As a Knowledge Specialist, you’ll play a key role in shaping how knowledge is created, maintained and shared across HUB24. This role is responsible for structuring, writing and maintaining guides and supporting assets across HUB24’s internal and external‑facing knowledge bases, including SupportHUB and SharePoint/KMS. You’ll work closely with SMEs, business leads, operations teams, product team members and knowledge/change stakeholders to capture important process, product and system knowledge and turn it into clear, helpful and easy‑to‑use content.

This is a great opportunity for someone who enjoys combining strong writing skills, stakeholder engagement, problem‑solving and continuous improvement to help build a stronger knowledge culture across the business.

What You’ll Be Doing

• Write, review and publish a range of online knowledge artefacts, including procedure guides, FAQs, glossaries and overview pages across SupportHUB and SharePoint/KMS.
• Create supporting image and video assets to enhance knowledge content and improve the end‑user experience.
• Follow content quality guidelines and templates to ensure knowledge content is clear, consistent and fit for purpose.
• Schedule and facilitate content gathering and review sessions with SMEs, Department Leads and other key stakeholders.
• Build strong working relationships with SMEs and business leads to support ongoing knowledge transfer and ensure content remains accurate and relevant.
• Support the Knowledge & Change Delivery Manager with knowledge base structures, configuration, permissions, rules, tags, technical governance and content optimisation for generative AI surfacing.
• Support knowledge governance activities, including reporting, information architecture, content maps, artefact registers, archiving, moving or renaming content.
• Act as a first point of contact for knowledge management queries or issues and help update the KM Toolkit and SupportHUB Toolkit as required.
• Support and empower SMEs as knowledge champions, helping to build a stronger knowledge management culture across HUB24.
• Identify opportunities for continuous improvement in knowledge management practices at HUB24.

What You Bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

• Demonstrated experience writing instructional content such as procedure guides, FAQs, troubleshooting guides and system user guides.
• Experience and understanding of the financial services industry, ideally within wealth management.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement skills, with experience building effective working relationships across all levels of a business.
• Experience working with SMEs to extract implicit knowledge through approaches such as informational interviewing and task mapping.
• Strong critical thinking, problem‑solving skills and attention to detail.
• Strong working knowledge of Microsoft 365 and collaboration tools, including Teams, whiteboarding, forms/surveys and polling tools.
• Ability to balance big‑picture thinking with detailed content writing, review and governance activities.
• A proactive, innovative and logical approach, with curiosity and empathy for the end users of knowledge content.
• Ability to prioritise work, adapt quickly, work with ambiguity and pivot in a fast‑paced environment.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

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