Key Account Manager - Municipal Water

Overview

In this role you own a major utility account, leading end-to-end strategy to grow revenue across capital projects and lifecycle services. You will coordinate a cross-functional team and deepen senior-level relationships to position Sulzer as a trusted partner. You’ll align the account plan with AMP cycles and investment priorities, delivering accurate forecasts and continuous improvement.

This role offers remote work with regional travel, a clear impact on a high-value customer, and opportunities to shape long-term partnerships.

• remote work
• private medical insurance
• 33 days annual leave
• pension contributions
• Employee Assistance Program
• Sulzer Learning Pathways

• Own the P&L and growth strategy for a utility account with revenue and margin accountability
• Drive Sulzer's narrative with the customer as a strategic partner across capital and lifecycle services
• Lead and coordinate a multidisciplinary account team (sales, service, engineering, delivery)
• Build and deepen senior stakeholder relationships influencing operational and strategic decisions
• Develop and execute a long-term account development plan aligned to AMP cycles
• Provide accurate forecasting, pipeline management and reporting
• Act as the voice of the customer to drive continuous improvement and delivery excellence

• Proven experience in Key Account Management or Strategic Account roles within engineering, industrial, or utilities environments
• Strong commercial acumen with experience meeting revenue targets and driving growth
• Desirable background in pumps, rotating equipment, or fluid handling systems; or direct experience with a UK-based water utility provider
• Proven ability to build and manage high-value, long-term customer relationships
• Experience leading or influencing cross-functional teams without direct line management
• Confident communicator capable of engaging at technical and executive levels
• Strategic mindset translating customer needs into commercial outcomes

• Relationship-building
• Strategic thinking
• Clear communication
• Pumps / rotating equipment / fluid handling systems
• Account management and revenue forecasting
• Cross-functional coordination and stakeholder engagement