Junior Counsellor – Study Abroad

Junior Counsellor – Study Abroad



Organization: GS Global Academy

Location: Pune (or as applicable)

Department: Student Counselling & Admissions

Reports To:  Senior Counsellor / Branch Manager

About GS Global Academy

GS Global Academy is a leading overseas education consultancy dedicated to helping students achieve their international education goals. We provide end-to-end guidance for higher education, language courses, career counselling, admissions, and student visa assistance across multiple destinations.

Position Summary

We are looking for a passionate and student-focused Junior Counsellor to assist students in making informed decisions about studying abroad. The ideal candidate should possess excellent communication skills, a willingness to learn, and the ability to build strong relationships with students and parents.

Key Responsibilities

• Counsel students and parents regarding study abroad opportunities, language courses, and career pathways.
• Understand students' academic profiles and career aspirations to recommend suitable countries, universities, and programs.
• Handle walk-in, telephonic, online, and social media enquiries.
• Follow up with prospective students and maintain regular communication throughout the admission process.
• Support students in university applications and document collection.
• Guide students on application procedures, admission requirements, and timelines.
• Coordinate with internal teams for admissions, visa processing, and student services.
• Maintain accurate records in the CRM and update student information regularly.
• Assist in organizing seminars, webinars, education fairs, and promotional events.
• Meet assigned counselling and conversion targets.
• Build long-term relationships with students and parents by providing exceptional customer service.
• Stay updated on study destinations, university requirements, scholarships, and visa policies

Required Skills

• Excellent verbal and written communication skills in English.
• Strong interpersonal and counselling abilities.
• Good presentation and convincing skills.
• Ability to work in a target-driven environment.
• Basic knowledge of MS Office (Excel, Word, PowerPoint).
• Strong organizational and time-management skills.
• Positive attitude with a willingness to learn.

Educational Qualification

• Bachelor's degree in any discipline.
• Candidates with a background in Education, Management, Business Administration, or related fields will be preferred.

Experience

• 0–2 years of experience in study abroad counselling, education counselling, admissions, sales, or customer relationship management.
• Freshers with excellent communication skills and a keen interest in the international education industry are encouraged to apply.

Key Performance Indicators (KPIs)

• Student enquiry handling and response time.
• Counselling sessions conducted.
• Student conversions (Enquiry to Registration).
• Application submissions and accuracy.
• Follow-up efficiency.
• Student satisfaction and feedback.
• Achievement of monthly and quarterly targets.

What We Offer

• Comprehensive training and mentorship.
• Career growth opportunities within GS Global Academy.
• Exposure to international universities and global education partners.
• Performance-based incentives.
• Supportive and collaborative work environment.

Preferred Attributes

• Passion for helping students achieve their academic goals.
• Customer-centric approach.
• Professional appearance and conduct.
• Ability to multitask and work under deadlines.
• Team player with strong problem-solving skills.