Jira Administrator

Jira Administrator

7660 Galway, Ireland Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Jira Administrator

Datavant is the world's leading health data platform, connecting the healthcare ecosystem through secure, compliant, and actionable data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, and in the right format.

As we continue to scale, enterprise execution has become a strategic capability. We're building a leadership team that can translate strategy into delivery, accelerate business outcomes, and help shape the future of how Datavant operates.

Why This Role Matters

As Datavant scales, Jira must operate as a governed enterprise platform rather than a collection of disconnected projects and local configurations. Teams need enough flexibility to support different ways of working, while the organization needs common standards, reliable data, appropriate controls, and a manageable platform.

As a Senior Jira Administrator, you will work with our Jira Lead to assist with complex administration and operational responsibilities across our Atlassian environment. You will support scalable configurations, improve governance, solve difficult platform issues, and partner with teams to turn business requirements into sustainable solutions.

In this role you will

• Assist with the operational health and day-to-day administration of Jira and related Atlassian products.
• Design, configure, and optimize complex workflows, schemes, screens, fields, forms, permissions, notifications, dashboards, and automation rules.
• Translate business and technical requirements into Jira solutions that are scalable, supportable, and aligned with enterprise standards.
• Establish and maintain reusable project templates, configuration patterns, naming conventions, and governance controls.
• Administer Jira Service Management capabilities, including request types, queues, service workflows, service-level configurations, portals, and knowledge integrations where applicable.
• Diagnose and resolve complex configuration, automation, performance, integration, and user-access issues.
• Support with platform incident response, root-cause analysis, problem management, and corrective-action planning.
• Design and maintain integrations using Jira APIs, webhooks, automation, and approved applications or scripting tools.
• Support identity and access-management capabilities, including role-based access, SSO, user provisioning, groups, and permission reviews.
• Evaluate Marketplace applications and extensions for functionality, security, maintainability, cost, and overlap with existing capabilities.
• Assist with configuration clean-up, project consolidation, migration, and standardization initiatives.
• Maintain accurate technical documentation, configuration records, runbooks, and administrative procedures.
• Mentor junior administrators and review their designs and configuration changes.
• Partner with security, compliance, engineering, IT, enterprise systems, and business teams across Ireland and the United States.

What You Bring

• 3-5 years of hands-on Jira administration experience, including responsibility for a complex or enterprise-scale environment.
• Deep expertise in Jira configuration, including workflows, schemes, fields, screens, permissions, notifications, automation, JQL, dashboards, and reporting.
• Strong working knowledge of Jira Software and Jira Service Management, with experience in Confluence or other Atlassian products.
• Experience managing shared configurations and balancing standardization with legitimate business needs.
• Experience designing integrations using REST APIs, webhooks, automation, middleware, or scripting tools.
• An understanding of enterprise identity and access-management concepts, including SSO, SAML, SCIM, directory groups, and role-based access.
• Demonstrated experience with platform governance, change control, incident management, testing, and technical documentation.
• The ability to diagnose complex problems by separating configuration, application, integration, permission, and user-experience issues.
• Strong stakeholder-management skills and the ability to explain technical options, trade-offs, and risks clearly.
• The judgment to challenge overly complex requirements and recommend simpler, more sustainable alternatives.
• The ability to collaborate effectively with distributed teams across Ireland, the United States, and other locations.
• Experience supporting systems in a healthcare, data, security-sensitive, or otherwise regulated environment is a plus.
• Relevant Atlassian certification is a plus.

Success Looks Like

Within your first twelve months:

• Jira has clear operational ownership, documented controls, and a disciplined approach to production changes.
• Platform incidents, recurring support issues, and avoidable configuration defects have been reduced.
• Teams receive faster, more consistent support, with complex requests managed through a transparent intake and prioritization process.
• Reusable standards and templates have reduced configuration sprawl without preventing teams from doing their work.
• Permissions, access controls, and administrative privileges are structured, reviewed, and auditable.
• High-value automations have reduced repetitive work and improved the consistency of Jira data.
• Platform health, service performance, adoption, and technical debt are visible through meaningful metrics.
• A prioritized improvement backlog and platform roadmap are maintained with key stakeholders.
• Junior administrators are taking on greater responsibility because they have clear guidance, documentation, and coaching.
• Business and technology leaders view the Jira administration team as a trusted partner rather than only a support function.

Join Our Team at Datavant Ireland - A Galway-Based R&D Technology Center

Datavant Ireland is an innovative R&D technology center based in Galway, dedicated to solving complex technology challenges with a purpose. We are looking for talented technical professionals who are product-minded and eager to make an impact. If you are passionate about developing cutting-edge solutions and want to be part of a growing team, we invite you to explore the exciting career opportunities at Datavant.

Careers at Datavant offer the opportunity to apply your technology and problem-solving skills toward a vision that every healthcare decision is powered by the right data, at the right time, in the right format.

We're looking for collaborative problem-solvers, curious learners, and thoughtful builders who are excited to make an impact. We value diverse experiences, perspectives, and approaches to solving challenges, and we believe the best outcomes come from teams that learn from and support one another.

• Competitive, equitable salary.
• Comprehensive benefits.
• Pension contribution.
• Flexible, Hybrid work environment.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.

We are proud to be an Equal Employment Opportunity employer. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the ‘Interview Accommodation Request’ category.

You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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