IT Systems and Support Manager (Jamf Pro, Okta, AI)

🚀 Hiring: AI-Driven Incident Support Engineer (Portugal / Lisbon) 🚀

Are you an IT Support professional who loves leveraging AI to eliminate repetitive manual work? Are you tired of corporate red tape and thrive in agile, high-growth startup environments?

I’m currently recruiting for an Incident Support Engineer for a globally recognized EdTech startup that is revolutionizing how the world learns data and AI skills.

Location: Portugal (Lisbon preferred)

Company: A dynamic, international EdTech scale-up empowering over 17 million learners globally.

About the Role: This company runs a deliberately lean IT team, extending their capacity through automation and AI rather than traditional headcount. In this Incident Support role, you will be the execution engine of that model. You’ll take ownership of day-to-day IT incident operations, manage the helpdesk, and actively improve the automation layer that keeps a 200+ person global company running seamlessly.

What You'll Be Doing:

• Incident Management & IT Ops: Manage the IT helpdesk queue with a high-closure bias—resolve, close, or escalate with clear ownership. No tickets left hanging!
• Systems Administration: Run end-to-end onboarding/offboarding, manage Okta (SSO/MFA, user lifecycle), administer the macOS fleet via Jamf Pro, and oversee Google Workspace.
• AI & Automation Operations: Build, maintain, and troubleshoot automation workflows (Make.com, n8n, Zapier, etc.). You'll also support the company-wide deployment of enterprise AI tools.

What We’re Looking For:

• 5+ years of total IT Systems & Support experience, including at least 2+ years of direct, hands-on experience utilizing AI tools and modern automation in your daily workflow to handle incident support and streamline IT operations.
• Startup DNA: You have a proven track record in fast-paced startup or scale-up environments. (Note: We need highly agile, self-directed problem-solvers, so heavy corporate/enterprise-only backgrounds are not a match for this role).
• True AI Fluency: You don't just want to "learn" AI eventually; you already use LLMs (like Claude or ChatGPT) daily as a genuine problem-solving partner to debug, draft documentation, and summarize tickets.
• Tech Stack Mastery: Hands-on experience with Jamf Pro, Okta, Google Workspace, macOS troubleshooting, and modern ticketing systems (e.g., Siit, Jira Service Desk).
• Scripting Basics: Basic scripting fluency (shell, Python, or Google Apps Script) to read, debug, and extend existing automation scripts.
• Self-Directed & Async-Native: You communicate clearly in writing, navigate time zones effortlessly, and escalate blockers—not decisions you can make yourself.

What’s In It For You?

✨ Competitive compensation and benefits

✨ Highly flexible working hours

✨ Yearly learning budget for continuous growth

✨ Home office IT equipment budget

✨ International company retreats and a fantastic, collaborative team culture!

If you are a resourceful problem-solver who brings a "yes, I can" mindset and lives and breathes AI and startup culture, we want to hear from you!

Interested?

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