IT Support Analyst

IT Support Analyst (25-35k pa DOE)

Belfast - hybrid (2 days WFH pw)

M-F / 9-5

Summary of the Role

We are currently recruiting for an IT Support Analyst to join a leading organisation's IT team on a temporary contract (with goal to become a permanent role).

This IT Support Analyst role is ideally suited to someone with strong problem-solving and troubleshooting ability, a self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills.

Key Responsibilities

• Resolve IT support tickets to the business, including investigation and resolution of system issues
• Manage system administration tasks including user access, security, and ongoing maintenance
• Analyse data to ensure accuracy, identify trends, and highlight risks or opportunities
• Oversee data management processes, ensuring data integrity and governance of key master data
• Maintain and update helpdesk records and process documentation knowledge bases
• Assist in the development of training materials and deliver end-user training where required

Criteria

• 1+ years IT Service Desk / IT Support experience
• Strong communication and customer service skills (in house support role but lots of interaction with end users)
• IT Degree

To Move Forward

If you are interested in this IT Support Analyst opportunity, apply now or get in touch with VANRATH for a confidential chat.

Skills:
SAP Knowledge Data Analysis System Administration ERP Experience Process Understanding Issue Resolution

Benefits:
Work From Home

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