IT Support Analyst - Microsoft, Windows

IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Salary: £28,000-£30,000 + Tax Free Annual Company Bonus Job Type: Full-time, Permanent Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.

Provide 1st and 2nd line IT support via phone, email, and remote tools. * Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. * Perform Microsoft 365 Administration and Cloud troubleshooting. * Proven experience in a 1st line support or IT Helpdesk role. * Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. * A valid UK Driving Licence and access to your own vehicle are essential. Clear career progression and salary growth opportunities. * Profit-related bonus. * Life Cover. * Opportunities for technical training and formal certifications. *