IT Manager

Intelligent. Dynamic. Resilient.

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats for more than 25 years. We lead in defense‑grade cyber security, delivering innovative technology that protects data wherever it resides. Our commitment to customers and critical missions drives us to be dynamic, vigilant, and proactive.

Job Location London, UK – Hybrid Job Title IT Operations Engineer Key Responsibilities Infrastructure & System Management Deploy and manage endpoint security solutions, including application control and advanced threat protection systems. Administer and support the Microsoft 365 environment (Entra ID, Exchange Online, Teams), configure SSO/SAML integrations, and ensure secure identity & access management. Implement and maintain remote monitoring and management (RMM) tools.

Support and maintain virtual desktop infrastructure (VDI) environments (Citrix, AWS, AVD, VMware Horizon). Manage and troubleshoot network and firewall changes to maintain connectivity and security. Maintain and support Windows Server infrastructure (Active Directory, DNS, Group Policy) for on‑premises and hybrid environments.

Automate tasks using PowerShell. Project & Migration Support Assist with IT projects such as security software rollouts, data migrations, and system integrations. Participate in IT workload rationalization, including physical hardware relocations and resource optimization.

Collaborate with security and other IT teams to investigate alerts and support cross‑departmental initiatives. Operational Support & Troubleshooting Provide day‑to‑day end‑user support, addressing IT issues and assisting users with new systems. Lead troubleshooting for complex issues, identifying root causes and implementing solutions.

Manage and prioritize IT support tickets, addressing backlogged items and ensuring timely resolution. Perform regular vulnerability remediation and break/fix tasks to maintain system health. Handle IT processes for starters and leavers (laptop imaging, access revocation, equipment issuance).

Track and manage IT hardware and software assets throughout their lifecycle. Documentation & Best Practices Document IT procedures, configurations, and troubleshooting steps. Stay current with emerging technologies and recommend continuous improvements.

Qualifications 1–3 years of experience in IT operations, system administration, or a similar role. Ability to obtain UK Government Security Clearance. Strong understanding of endpoint management, network infrastructure, and security principles.

Experience with RMM platforms, EDR solutions, and identity management systems. Proven ability to troubleshoot complex technical issues. Adaptability to new technologies and changing environments.

Curiosity and a drive to learn and improve. Excellent written and verbal communication skills. Ability to work independently and collaboratively.

Salary & Benefits Base salary range: £37,100.00–48,799.00 GBP. Actual salary depends on experience, location, and business needs. In addition to base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and healthcare coverage contributions.

Don’t meet every qualification? Studies show people are hesitant to apply if they don’t meet all requirements. If your experience is slightly different but aligns with this role, we encourage you to apply—you could be a great candidate for this or other roles on our team.

Equal Employment Opportunity Everfox is an equal employment opportunity employer and complies with all federal, state, and local laws prohibiting discrimination. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other protected category. If you are a qualified individual with a disability or a disabled veteran and need accommodations to access our career webpage, please email [email protected].

Everfox is a Federal Contractor. Some positions require access to controlled goods and technologies under the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants may need to be a “U.S.

Person.” Applicants must have the right to work in the location to which they have applied. #J-18808-Ljbffr