IT Helpdesk Support Analyst

Job Description You could be just the right applicant for this job Read all associated information and make sure to apply. Southern Lights are recruiting on behalf of a well-established organisation looking to hire an IT Helpdesk Support Assistant on an initial 12 month fixed-term contract. This is a hybrid role, with three days working from home and two days on-site, one in Bristol and one in Gloucestershire (travel expenses covered), supporting users across multiple locations.

This is a great opportunity for someone with some hands-on IT support experience who enjoys being user-facing and wants to develop further in a structured environment. The role You’ll be providing first line IT support to around 150–200 users, helping resolve day-to-day issues and keeping systems running smoothly. Typical responsibilities include: Acting as the first point of contact for IT support queries Managing and responding to tickets via the service desk Supporting desktops, laptops, tablets and printers Troubleshooting hardware and software issues Assisting with AV equipment setup and support Maintaining accurate IT asset registers Supporting equipment setup, allocation and disposal (in line with compliance standards) Working across multiple sites as required What they’re looking for Some experience in a 1st line or desktop support role Good working knowledge of Microsoft Windows and desktop applications Basic understanding of IT troubleshooting and problem solving Strong communication skills, comfortable dealing with users at all levels Organised, able to prioritise and manage workload Proactive attitude, willing to learn and take initiative xwzovoh Desirable but not essential: Experience with Active Directory Exposure to Mac / Apple devices Experience supporting AV equipment What you’ll get Broad exposure across IT support in a varied environment A supportive team with opportunity to develop your skills Hands-on experience across a wide range of technologies If you’re looking to build on your IT support experience in a role where you’ll get real variety and responsibility, this would be well worth a look.