IT Analyst

You As An IT Analyst Will Champion the Digital & Data Engineering message to the business Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required. Assist in 1st and 2nd level hardware and software support when required. Liaise with and participate in solving 3rd level complex or unsolved problems.

Manage, support, and ensure operating viability, including imaging and provisioning of mobile devices, Windows PCs, and MacBooks, and report any abnormalities. Manage, support, and ensure operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridge, security cameras, wireless signal boosters, VoIP phones, DMZ network, and other systems unique to a specific jobsite. Ensure the 24/7 availability and performance of the network that supports our systems, including on‑call responsibilities.

Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new construction projects (jobsite copiers, digital displays, security systems, and other miscellaneous IT related items). Deploy projects, including hardware setup and configuration, setting up conference rooms and assisting on hosting web conferences via MS Teams, Zoom, and Webex. Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.

Escalate technical issues when necessary, offer excellent customer service, and stay current with IT trends and advancements. Follow EllisDon IT Security best practices and guidelines and contribute to our library of Standard Operating Procedures. Maintain records within ServiceNow.

Coordinate IT services and support for jobsites. Assist on corporate network maintenance tasks when required. Is this the right role for you?

You have a post‑secondary degree/diploma in a related field and a minimum of 4 years of IT support experience, including troubleshooting advanced issues. Bilingual – must be fluent in French. In‑office position.

Able to obtain Secret Level 2 security clearance. Industry certification preferred. CCNA, CompTIA A+, CompTIA Network+, and Microsoft certifications desired.

Solid understanding of LAN, WAN, TCP/IP, Ethernet. Valid driver’s license and personal vehicle to coordinate IT services and travel between jobsites/offices. EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working‑style preference, family status, education, and socio‑economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability means that we all have a role to play.

As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity. Accommodation for applicants with disabilities will be made during the recruitment process when requested. EllisDon uses AI tools to assist in screening and assessing applicants for this position. #J-18808-Ljbffr