Intermediate QE - Change Management

What Youll Be Doing (position summary):

Client Servicing and Technology (CST) provides technology solutions and operational support to CIBCs business units, ensuring seamless service delivery and operational stability. The CST Change Planning team is responsible for managing and coordinating changes to enterprise systems, minimizing risks and impacts to business operations.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Ensure standardized methods, processes, and procedures are used for all changes, facilitating efficient and prompt handling of changes and maintaining balance between the need for change and potential detrimental impact.
• Manage change requests by responding to CRs, ensuring all changes are properly categorized, risk assessed, prioritized, planned, tested, evaluated, released, documented, and reviewed in a controlled and standardized manner.
• Analyze planning and deployment strategies for software/hardware changes, including installation/back out procedures, verification, business participation, change windows, and scheduling.
• Provide support to CST stakeholders to ensure awareness, adaptation, and consistency of CST processes. Analyze expedited change tickets to ensure compliance.
• Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.
• Execute OE Risk and internal CST processes continually, raising potential operational risks identified through analysis of change records.
• Create and run reports in Jira and EasyBI for management consumption; present information in public forums as required.
• Maintain attention to detail in all change planning activities and documentation.

Cross-Functional Relationships:

• Collaborates with CST team members, business stakeholders, and technology partners to coordinate change planning activities.
• Works with application owners, architecture teams, and infrastructure teams to assess and plan changes.
• Engages with risk management and compliance teams to ensure adherence to operational risk procedures.
• Interacts with management at various levels to present change analytics and reports.

Compliance Requirements / Responsibilities:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

Authorities / Decision Rights:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

Job Dimensions:

• Supports enterprise-wide change planning impacting multiple business units and systems/applications.
• Responsible for managing and analyzing change requests and records in ITSM tools (e.g., Jira, ServiceNow).
• Provides advisory and support services to ensure consistent change management practices.
• No direct reports; individual contributor role.

Experience: 4+ years of experience

Who You Are (skills/qualifications):

• 4+ years of experience in Change Planning, including standard Enterprise Change Management practices and principles.

Must Have Skills:

• Experience with Microsoft Excel, ServiceNow, Jira, EasyBI, and Microsoft PowerPoint (asset).
• Good understanding of Agile methodologies and Application/Architecture Development as well as information systems.
• Post-secondary education in Computer Science or related IT field.
• Strong presentation skills; ability to manage multiple priorities and communicate detailed information effectively.
• Ability to investigate complex problems, analyze data, and present impactful information.
• Collaborative mindset with ability to support team success and resolve issues collectively.
• Strong influence and relationship-building skills; inspires outcomes through effective communication.
• Values trust, teamwork, and accountability; brings authenticity to work.

Good to Have:

• Knowledge of financial services industry

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.