Intermediate QE - Automation Front End

BUSINESS UNIT DESCRIPTION:;

The DCXT - Contact Center Quality Engineering team at CIBC is responsible for designing, implementing, and maintaining quality assurance processes for contact center technologies. They ensure reliable and efficient performance of customer interaction platforms by developing robust testing frameworks and automation solutions. The team upholds high standards of quality, compliance, and security, enabling seamless and consistent customer experiences.

Through continuous improvement and collaboration with stakeholders, they support the optimization of contact center operations and drive innovation in customer service delivery

JOB PURPOSE:

The Intermediate Quality Engineer French Tester leads testing activities within CIBCs DCXT Contact Center Quality Engineering team. This role is responsible for designing, developing, and maintaining automated test scripts, coordinating end-to-end test support, and ensuring all testing processes meet quality standards and project timelines. The incumbent works closely with project managers, developers, quality engineers, and business stakeholders to deliver high-quality solutions and continuous improvement in testing methodologies.

KEY ACCOUNTABILITIES:

Testing Expertise:

• Lead the investigation and translation of business and technical requirements into test cases.
• Design and manage end-to-end testing activities for multiple projects.
• Develop and maintain comprehensive test plans, schedules, and resource allocations.
• Develop and maintain automated test cases and test suites using automation tools.
• Execute manual and automated test cases, document results, and manage defects throughout the testing lifecycle.
• Prepare and present status reports, test metrics, and risk assessments to project leadership.
• Ensure all testing activities comply with organizational policies, industry standards, and regulatory requirements.

Automation Expertise:

• Create and execute automation strategies, tools, and frameworks.
• Build automated testing scripts and integrate them with DevOps tools.

Leadership Skills:

• Coach and mentor testing team members in business domain, functional testing, automation, and non-functional testing.
• Ensure test teams are compliant with CIBCs test methodologies and industry best practices.
• Identify opportunities to enhance testing processes, tools, and methodologies.
• Proactively identify and address issues throughout all test phases.

Project Coordination:

• Coordinate efforts of internal and external testing teams to ensure timely completion of test phases.
• Identify and communicate obstacles or risks impacting project timelines or success.
• Provide regular status updates to stakeholders and escalate issues as necessary.
• Ensure all test deliverables are received, approved, and aligned to project timelines, budgets, and goals.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborate with business stakeholders and technology partners to ensure quality standards are met.
• Serve as the primary point of contact for all testing-related communications among project stakeholders.
• Work closely with project managers, developers, quality engineers, and external vendors to coordinate testing activities and resolve issues.
• Communicate technical concepts clearly to non-technical audiences.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

• Scope includes coordination of testing activities for ET QA projects.
• Responsible for managing testing efforts across multiple projects and teams.
• Direct influence over the quality of deliverables impacting client-facing banking and payment services.
• Advisory responsibilities for process improvement and technology adoption within the team.

KNOWLEDGE AND SKILLS:

Education:Bachelors degree in Computer Science, Information Technology, or a related field

Must have skills:

• 5+ years experience, minimum 3+ years of experience in a Test Coordination role, with proficient knowledge of Testing Life Cycle, SDLC, and Defect Management.
• Proficient in speaking and writing capabilities in French language
• Minimum 3+ years of experience in automation or equivalent technical role.
• Strong database knowledge - RDBMS (Relational Database Management Systems)/Source-to-Target Mapping (STM)/ ETL testing
• SQL scripting expertise - Ability to write complex SQL queries
• Automation Testing (Any tools - Tosca DI/Selenium/Robot Framework/Parasoft SOAtest/Postman/RestAssured/ Cucumber)
• Working knowledge of cloud/Azure environment (e.g., Databricks)
• Experience in preparing test plans and test cases & responsible for execution
• Ability to support multiple projects within functional teams and end to end testing (program projects)
• Strong organizational, time management, and communication skills.
• Commitment to continuous learning and staying abreast of emerging technologies and industry developments
• For automation and test script development - Python/Java/JavaScript
• Automation Testing (Any tools - Tosca DI/Selenium/Robot Framework/Parasoft SOAtest/Postman/RestAssured/ Cucumber)
• Defect and Test management tools (Any tool - JIRA/OpenText ALM/Confluence)

Nice to have skills:

• Experienced in IVR testing and familiar with standard IVR tools such as Hammer, Cyara Botium , Cyara Velocity
• Unix knowledge - For running and initiating jobs in UAT/SIT environments
• Power BI or data visualization tools knowledge
• Experienced in conducting accessibility testing

WORKING CONDITIONS:

This role operates within a normal office environment with little exposure to adverse working conditions.