Inside Sales Supervisor - Manufacturing / Distribution

Job Description Job Description Inside Sales Supervisor – Manufacturing / Distribution Westlake | Lodi, CA | $85K–$122K + Bonus Westlake is building a new inside sales team to drive revenue growth and provide top-notch service to our municipal and agricultural customers in the western U.S. We’re seeking a hands-on, adaptable sales leader to shape this team from the ground up. This is not an order-entry role —it’s a true inside sales/customer service leadership position where your ERP and Order-to-Cash expertise will directly impact revenue and customer satisfaction.

What You’ll Do: Lead, coach, and develop a team of 4+ inside sales/customer service reps to meet and exceed sales targets Own the end-to-end Order-to-Cash (OTC) process , ensuring orders are accurate, invoiced, and collected on time Build processes, productivity benchmarks, and operational structure for a newly formed team Drive account growth through upselling, cross-selling, and proactive customer engagement Collaborate with Production, Warehouse, and Sales teams to ensure seamless order fulfillment Analyze sales trends and order data to identify opportunities for growth and efficiency Troubleshoot issues, remove obstacles, and implement solutions to improve operational performance What You Bring: 5+ years inside sales or customer service experience in a manufacturing/distribution environment (pipe, fittings, PVF preferred) 3+ years leading a sales-focused team , building high-performing cultures Proven ability to hit sales goals in a fast-paced, high-volume environment Hands-on ERP experience (SAP S/4HANA preferred) and deep understanding of the OTC cycle Strong team-building, coaching, and cross-functional collaboration skills Comfortable operating in a dynamic, evolving environment with changing processes Must-Have Expertise (Make-or-Break): Order-to-Cash (OTC) process mastery: order entry, credit approval, fulfillment, invoicing, and cash collection ERP system proficiency: SAP S/4HANA experience highly preferred; JD Edwards or equivalent ERP also acceptable Demonstrated ability to implement ERP-driven process improvements Nice-to-Have: Six Sigma / Lean Manufacturing exposure MBA or advanced leadership development Experience in industrial products or pipe/fittings sales Why Westlake: Lead a newly formed inside sales team and shape its culture and success Directly impact revenue growth and customer satisfaction Career progression opportunities across Customer Service, Sales, and Supply Chain Schedule & Location: Monday–Friday, 7:30 AM – 4:30 PM (core hours) Lodi, CA (onsite, plant-connected) Up to 15% travel to plants, distribution centers, and customer sites Relocation considered on a case-by-case basis Key Performance Metrics: CSAT (Customer Satisfaction) OTC process efficiency and accuracy Order and quotation turnaround time Team performance, accountability, and operational excellence This is a hands-on leadership role. We’re seeking a change agent who thrives in ambiguity, can make decisions independently, and will build a foundation for a high-performing inside sales team. If you don’t have strong ERP/OTC experience, this isn’t the right fit.