Inside Sales & Customer Support Executive

Inside Sales & Customer Support Executive

Location: Bengaluru | On-site

Navson Technologies manufactures scientific equipment for customers in research and related fields. We are looking for an Inside Sales & Customer Support Executive to manage inbound enquiries, develop sales opportunities with existing customers, and help customers get timely support after a purchase.

This role suits someone who enjoys understanding technical customer needs, follows through consistently, and can keep sales and support activities organized in Salesforce.

Key responsibilities

• Respond promptly to inbound enquiries and understand each customer’s application, requirements, and purchasing timeline.
• Share relevant product information, prepare quotations, and follow up with customers through the sales process.
• Identify opportunities to cross-sell suitable products or solutions to existing customers.
• Maintain accurate customer details, opportunities, interactions, and follow-up tasks in Salesforce.
• Act as a point of contact for post-sale questions and service requests, coordinating with the appropriate internal team to resolve them.
• Keep customers informed about the status of their enquiries, orders, and support requests.
• Work with colleagues and dealers where needed to ensure smooth communication from initial enquiry through post-sale support.

What we’re looking for

• Experience in inside sales or a customer-facing sales role.
• Hands-on experience using Salesforce to manage leads, opportunities, and customer activity.
• Strong written and verbal communication skills, with a disciplined approach to follow-up.
• Ability to understand customer needs, explain product information clearly, and coordinate with technical colleagues.
• A customer-focused approach to resolving questions and service issues.

Preferred experience

• Prior sales experience with scientific, research, biotech, or biomedical equipment is preferred.
• Work location: Bengaluru, on-site.