Inbound Customer Service
Trade Counter Sales
Job Description
About the company:
We're partnering with a globally recognised leader in the Consumer Electronics and Home Appliances industry. Based in Scoresby, they pride themselves on innovation, outstanding customer experiences, and creating a supportive workplace where employees are encouraged to develop and succeed. This is a fantastic opportunity to join a well-established international organisation.
About the role:
In this inbound customer service role, you will deliver high-level, personalised assistance to help customers with warranties and order enquiries. This service-oriented position involves building rapport with customers and providing award-winning support.
The role operates on a rotating roster, Monday to Friday, with shifts scheduled between 8:30am and 7:00pm. There may also be the occasional Saturday shift, which will attract applicable penalty rates.
Your total working hours will average 37.5 hours per week.
What You'll Be Doing:
- Deliver an exceptional experience by engaging with customers to identify their needs
- Offer solutions that best meet customer needs
- Answer all calls and emails to sales support in a polite, friendly, timely and professional manner
- Provide warranty details as requested
- Manage and be responsible for the inbox
- Provide reports as requested
- Manage any customer return and credit requests
- Update customers on any changes in a timely manner
About You:
- Previous experience in a call centre or customer service role
- Excellent communication and relationship-building skills
- A positive, proactive attitude and strong problem-solving ability
- The ability to multitask and stay organised in a busy environment
- Intermediate computer skills
- Experience using SAP (highly regarded but not essential
What's In It For You:
- Join a respected global organisation with an outstanding reputation
- Competitive salary package
- Ongoing training
- Employee discounts across a range of products
- Free onsite parking
- Supportive team culture where your contribution is recognised and valued