Inbound Customer Service Advocate

As the voice of Hoselink, you'll be the first point of contact for our customers. This is a full-time ongoing position working Monday to Friday 9am to 5pm based at our Brookvale team.

Key responsibilities

• Providing expert advice to help customers choose the right products for their garden
• Responding to phone and email enquiries with patience and clarity
• Troubleshooting delivery queries, tracking parcels, and processing orders
• Assisting with warranty claims and product troubleshooting
• Responding to customer reviews and assisting with local Click & Collect pickups

About you

• A natural communicator with a warm phone manner and ability to write clear, well-crafted emails
• Solution-oriented with the ability to see problems as opportunities to help
• Organised and able to multi-task and prioritise workload
• Background in customer service (office-based, retail, or hospitality)
• Reliable and able to show up for your team and customers
• Monday to Friday 9am to 5pm (no weekends)
• Free gym, sauna, ice bath and massage chairs on site
• Supportive, welcoming team environment with regular social events

About us

Hoselink is Australia's most loved gardening and watering brand. We're more than just a premium garden and watering brand – we're a team that's passionate about making people's lives easier, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we're proud to deliver service that's as reliable as our products.

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