ICT Business Analyst

ICT Business Analyst

Join Museums of History NSW as an ICT Business Analyst and help turn business needs into impactful digital solutions. Working across the organisation, you’ll analyse processes, identify improvement opportunities and partner with stakeholders to deliver technology solutions that enhance service delivery, efficiency and user experience. You’ll play a key role in shaping business requirements, supporting decision‑making and driving ICT‑enabled change that helps achieve MHNSW’s strategic goals.

What the opportunity is:

• Employmentwith Museums of History NSW.
• Clerk Grade 7/8. Remuneration package includes salary ($116,981 - $129,492), employer's contribution to superannuation and annual leave loading.
• Full‑time employment on a temporary basis for a period up to 12 months.
• Therole will work across Sydney.

What we do

MuseumsofHistory NSW brings together a portfolio of iconic museums, rich collections andheritage sites, the nation’s oldest archive collection, vital recordkeepingservices and expert staff.

We bringhistory to life by sharing the stories of our places and collections. Throughthe State Archives Collection, we manage NSW’s official documentary heritage,supporting government transparency and the public’s right to accessinformation.

These deuxroles do not just sit side by side – they inform and enrich each other. Bypreserving and making accessible our places, collections and archives, wecreate opportunities for people to explore the past and better understand theirown place in the world. By supporting lifelong learning and inviting people tocome together, we promote civic literacy, empathy, wellbeing and belonging.

We believethat history belongs to everyone. This is the promise and the purpose of MHNSW.

MuseumsofHistory NSW is a state cultural institution, established under the MuseumsofHistory NSW Act 2022. It is an agency of the NSW Department of CreativeIndustries, Tourism, Hospitality and Sport (DCITHS).

What you’ll do with us:

Provide enterprise‑wide business analysis services across MHNSW to understand business needs, analyse processes, identify improvement opportunities and support the delivery of ICT‑enabled solutions.

The role acts as a bridge between internal business stakeholders and ICT Teams, ensuring business requirements and processes are clearly understood, defined, documented and translated into actionable technology solutions that improve service delivery, operational efficiency and user experience outcomes.

The role also contributes analysis and insights that support governance, identification of opportunities for improvement, prioritisation and program decision making, including inputs into business cases, benefits identification, options analysis, supporting solution design, assessment of business impacts and risks, and supportingthe implementation of agreed technology solutions.

As a Corporate Services function, the ICT Team is an enabling partner that supports every area of MHNSW. It provides secure, reliable and fit‑for‑purpose business systems, data governance, digital platforms and workplace technologies that underpin day‑to‑day operations and enable MHNSW to achieve its strategic goals and long‑term sustainability.

What you need to tell us - Targeted questions:

1. Describe a time when you had to translate complex technical information into clear business language or convert business needs into technical requirements. In your response, outline: the business problem or user need, how you gathered and clarified information from both technical and non‑technical stakeholders, the techniques you used to simplify or translate the information,how you validated that both sides understood the requirements, andthe outcome.

2. Tell us about a time when you analysed and redesigned a business process involving legacy systems or complex integration dependencies. What approach did you take, what challenges did you encounter, and what was the outcome?

Essential requirements of the role:

• Demonstrated experience in business analysis, including requirements development, documentation and business process mapping and solution evaluation.
• Strong analytical, conceptual and problem‑solving skills.
• Excellent communication and facilitation skills, coupled with strong stakeholder management skills.
• Experience supporting ICT enabled change and continuous improvement initiatives.
• Ability to work across diverse business areas and manage multiple stakeholders.
• Experience with enterprise systems (ERP, ticketing, CRM, etc.) and digital service delivery.
• Strong knowledge of system/application troubleshooting and problem‑solving skills.
• Willingness to work across and ability to travel to multiple work locations.

Also note:

• Foradditional resources to help prepare your application and understanding ofthe process please refer to Applying for a job.
• Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks. If you are a person who requires adjustment and would like to request assistance, please contact [email protected].
• For technical support with your application please contact [email protected].
• Tobe eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles,you need to hold a valid visa giving you permission to work in Australiaas required by the role.
• Allsuccessful candidates will be required to undergo a criminal record checkwith NSW Police.
• Atalent pool may be created for future ongoing and temporary roles and isvalid for a period of up to 18 months.

Diversity and Flexible Working

We are expert keepers and tellers of history, and its manystories, peoples, and cultures. We want to create a team and workplacethat reflects this diversity as well as the diversity in the communities weserve. We know through experience that different ideas, perspectives andbackgrounds create a stronger and more creative work environment that deliversbetter, more inclusive results and connects our people to our communities, toour history, and to each other.

Our vision is to support and empower First Nations people,communities and culture, and across the sites that we care for, we arecommitted to shifting perspectives, truth telling and delivering honestreflections on history. We understand that flexibility means different things todifferent people and are committed to offering flexible work arrangements whereand when possible.

If you are a First Nations applicant who wouldlike to have a yarn about the role, or require additional support, pleasecontact Dennis Taylor our Manager First Nations Employment & Engagement on02 8239 2284 or [email protected].

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplaceadjustments and support networks.

For more information, please visit:

Information on adjustments available for the recruitment process.

Thank you for your interest in this role. We look forwardto receiving your application.

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