Healthcare Sales Representative

We’re unique. You should be, too. We’re changing lives every day.

For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?

Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

Overview The Membership Growth Consultant (MGC) is an outside healthcare sales representative who’s responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. The MGC is the first of three separate tiers as part of the overall MGC Success Plan and growth career path at ChenMed. The incumbent is developing skills to arrange, design, and orchestrate sales events and to develop fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to help fuel membership growth.

He/She learns to effectively communicate the ChenMed/JenCare value proposition at community events. Essential duties / responsibilities Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round. Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.

Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks) to reach ideal patients (medically underserved, Medicare-eligible seniors, age 55 and older). Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partner with community officials, businesses and senior outreach programs to develop initiatives that drive new patient growth.

Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community; delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiates contracts with venues where events occur. Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.

Learns to use marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (e.g., Salesforce). Utilizes CRM to document interactions with clients and ensures effective management of leads.

Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels. Recovers dormant customers via sales tools and marketing campaigns.

Drives new member growth by educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences. Develops distribution channels to support new patient enrollment growth.

Uses all sales tools provided to ensure efficiency and data collection. Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners. Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors; develops and executes broker and partner strategies and plans.

Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Addresses and resolves customer complaints and issues as required.

Performs other related duties as assigned. Competencies Instills trust Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions Results driven Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action oriented Readily acts on challenges, without unnecessary planning. Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues Effective communication Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions Resiliency Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Builds strong formal and informal networks Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how Customer focus Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others Knowledge, skills and abilities High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections Detail-oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (Salesforce) plus other productivity software Excellent interpersonal and problem solving skills; patient engagement ability Excellent written and verbal communication skills with a confident speaking voice Flexible and creative in dealing with customers; persuasive and motivated to sell with the ability to close without being pushy Good keyboarding skills and ability to type efficiently Spoken and written fluency in English; bilingual is a plus Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily off ChenMed premises This position requires independent judgment Education and experience criteria High School Diploma or GED required.

Bachelor’s degree in Marketing, Business Administration or related field preferred, or equivalent combination of education and experience Minimum 2 years of successful sales experience; working with seniors and understanding of Medicare Advantage a plus Minimum 2 years of B2B experience or equivalent management experience preferred Experience with establishing and maintaining relationships with business/vendor partners Experience in telesales and inputting sales data during calls Current, valid driver’s license required Pay range $38,509 - $55,013 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on experience, education, geographic location, and other factors. This position may be eligible for bonuses or commissions.

Employee benefits Benefits information is available at the linked document: https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #J-18808-Ljbffr