Head of Operations and Business Development

Lead growth. Strengthen operations. Shape the next stage of iOpen.

Looking for a senior leadership role combining commercial strategy with hands‑on operational authority? iOpen is an established Australian industrial technology and automation company with 35+ years of experience. As we enter our next growth phase, we need a senior leader to drive revenue, optimise internal operations, and shape overall business performance.

Working directly alongside the Directors, you will act as the operational anchor for a lean, high‑performing team and a visible leader for our key customer accounts.

What You Will Do

• Drive Commercial Growth: Identify and target high-value opportunities, manage the sales pipeline, develop strategic accounts, and close complex deals.
• Executive Customer Leadership: Serve as a trusted senior contact for key accounts, translating plant needs into practical automation and industrial technology solutions.
• Branch & Head Office Operations: Oversee daily head office and branch operations, ensuring workflows, customer service, delivery, and priorities are efficient and accountable.
• Team Leadership & Culture: Lead a close‑knit team by setting clear priorities, removing operational bottlenecks, and fostering a collaborative, performance‑focused culture.
• Strategic Execution: Partner directly with Company Directors to translate strategic priorities into measurable operating plans and consistent execution.
• Systems & Reporting: Strengthen operating rhythms, CRM usage, pipeline management, forecasting, delivery systems, and internal reporting.
• Business Performance Optimisation: Monitor business metrics, manage margins, identify risks, and drive timely action to boost revenue, customer outcomes, and productivity.
• Industry Representation: Represent iOpen with major customers, global vendors, and industry partners.

The Expertise We Are Looking For

• Demonstrated track record in a senior dual commercial/operations role (such as General Manager, Head of Operations, Operations Manager, or Senior Business Development Manager).
• Strong commercial solution‑selling capability, including deal negotiation, pipeline management, and strategic account growth.
• Industry knowledge in process control, industrial automation, or closely related technical sectors strongly preferred.
• Technical familiarity across industrial software, PLCs/process control systems, drives/motion, power quality, connectivity, sensing, or process measurement.
• Practical, visible leadership style capable of establishing accountability and momentum in a lean team environment.
• Sound commercial judgement, strong organisational skills, proficiency in CRM platforms, forecasting, and Microsoft Office applications.

Location & Working Style

• Based at our Head Office in Wollongong, NSW.
• Requires a strong, visible in‑office presence to engage with the team and clients, with hybrid flexibility available.
• Base Package: $135,000 – $180,000 + superannuation + company vehicle, fuel, and phone benefits.
• Performance Upside: Meaningful performance‑based bonus reflecting the results delivered across revenue, profitability and overall business performance.
• Long‑Term Incentives: Potential for equity or phantom‑equity participation for the right candidate who builds long‑term business value.
• Direct Influence: Work directly with the Directors, with the authority to implement ideas quickly and shape operations.

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