Head of Marketing Operations

Job Details

• Industry sector: Consumer Services / Membership
• Location (Hybrid/Office Based): Central London / Hybrid
• Job type: Permanent
• Salary: £90,000

About The Company

Our client is a well‑established and highly respected UK organisation with a strong consumer presence, loyal customer base, and ambitious growth agenda. With a trusted heritage brand and a focus on innovation and customer experience, the business is investing heavily in its commercial and marketing capabilities.

The business operates with an agile, collaborative culture where teams work closely together and leaders are empowered to make a visible impact. This role would particularly suit someone who enjoys the pace and breadth of an SME‑style environment, while operating within a nationally recognised organisation.

About The Role

What you'll be doing

• Define and lead the Marketing Operations and Go‑To‑Market strategy aligned to commercial and brand objectives
• Build and optimise scalable GTM frameworks for campaigns, product launches, and strategic initiatives
• Balance strategic planning with hands‑on operational leadership across multiple marketing disciplines
• Act as a central strategic lead across marketing, product, commercial, and leadership teams to align priorities and drive execution
• Lead the evolution of marketing processes, workflows, reporting, and operational governance
• Drive performance measurement across the marketing funnel, from lead generation through to revenue impact
• Own marketing analytics, dashboards, and executive reporting to enable data‑led decision‑making
• Oversee marketing technology infrastructure, ensuring seamless integration across CRM, automation, analytics, and reporting platforms
• Identify pragmatic, commercially focused opportunities to maximise marketing effectiveness and ROI within leaner budget environments
• Lead, coach, and develop a high‑performing Marketing Operations and GTM team.

Why you'll love it here

• Newly created leadership role with significant visibility, influence, and opportunity to shape the future operating model
• Purpose‑led culture with strong values and long‑term growth ambitions
• Collaborative environment focused on innovation, customer insight, and operational excellence

About You

What we're looking for

• Proven experience operating at Head of or senior leadership level within Marketing Operations, with governance of Revenue Operations, GTM Operations, or Commercial Operations for a Consumer brand
• Strong expertise in go‑to‑market strategy and execution across complex, multi‑product environments with experience in product and portfolio performance management
• Experience building scalable marketing operating models, frameworks, and performance processes
• Broad marketing leadership experience across digital, brand, customer, and commercial marketing disciplines
• Advanced knowledge of marketing analytics, reporting, and insight tools such as Power BI, Tableau, or Google Analytics
• Strong commercial acumen with experience managing budgets, forecasting, and investment planning
• Experience influencing senior stakeholders and operating cross‑functionally within matrix organisations
• Excellent leadership, communication, and stakeholder management skills
• Membership, subscription, consumer services, or purpose‑led organisations preferred.

You MUST have the right to work in the UK - visa sponsorship is not available.

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