Head of Commercial & Community (Architecture Tours)

Remote | Part-time (30h/week) | Contractor based | Permanent

Insight Architecture is an international boutique travel company specialized in curated architecture and urban design tours in Brazil and Latin America for an global audience. We work with local architect-guides, scholars, and universities, offering high-level, personalized experiences in major cities for architects, design lovers and culturally curious travelers.

We're looking for someone to own the entire commercial engine to support our growth: from proactively building a qualified pipeline of leads, to closing bookings, and to keeping our alumni community engaged and coming back. Location preferably São Paulo or Rio de Janeiro.

What you'll do

You'll be the driving force behind how the world discovers and engages with our tours. A core part of your role is actively building and maintaining a lead portfolio — systematically identifying, qualifying, and nurturing prospective clients across geographies. That means developing inbound and outbound tactics into a structured, growing pipeline.

You will be managing the full sales cycle and client communication process, from first enquiry to onboarding, and retention — for both private individuals and professional groups. You'll also activate our community, turning one-time guests into long-term advocates as well as support our marketing activities from A to Z.

Key Responsibilities

Build, maintain, and grow a structured portfolio of qualified leads across target markets worldwide

Develop outbound prospecting strategies — identifying and approaching potential clients, partners, and multipliers in architecture, design, and luxury travel

Own the full sales funnel — enquiries, proposals, booking conversion, invoicing, and post-trip engagement

Manage and activate the alumni community to drive referrals, repeat bookings, and brand advocacy

Track and report on pipeline health, conversion rates, offerings, and community engagement using CRM tools while ensuring a professional, personalized, and attentive client experience throughout the client journey

Actively support brand awareness through marketing campaigns, social media content, PR outreach, and partnerships

Collaborate with management team on product positioning, pricing, and new offerings

Willingness to occasional travel

Qualifications

Fluent English (C1) essential; your daily work is with international clients and partners

Portuguese or/and Spanish fluency is a strong plus; additional languages (German, French) are a bonus

3+ years in sales, business development, or marketing in a preferably premium or culturally oriented context (luxury travel, design, arts, architecture, hospitality, or similar)

Demonstrated ability to build a client pipeline, not just manage inbound leads

Hands-on experience with CRM systems (e.g. HubSpot) and comfort with SaaS-driven workflows

Proven track record with digital marketing, social media management, and content-driven brand awareness and lead generation

Comfortable working with international clients across multiple geographies and time zones

Genuine interest and professional experience in architecture, design, culture, or travel

Contract & Compensation

Part-time contractor position (30 hours per week)

Remote with occasional in person meetings (São Paulo, Rio de Janeiro)

Fixed compensation core with performance-based incentive structure aligned with individual contribution

This role is for you if

You're commercially sharp but genuinely relationship-driven. You know how to sell a high-end experience without being pushy. You're comfortable writing a compelling Instagram caption as you are cold-approaching a partner at an architecture firm, or personally following up with a client after their trip.

You have a genuine curiosity for architecture, design, and cultural travel. You thrive in a small, entrepreneurial environment where you shape the playbook rather than follow one, and you're energized by connecting people around the world with extraordinary architectural experiences.

If you this describes you, we would love to hear from you.

Please send your CV and a short motivational letter in English.