Head of Client Service

• My client is an award-winning Irish Fintech, backed by rapid global growth and modern technological innovation in the Funds industry.
• Their platform powers business critical processes for over 5,000 users in 30+ countries, including the world’s largest financial services firms.
• You'll join an ambitious, supportive team with a global footprint, flexible work arrangements, continuous investment in people and technology, and a commitment to employee growth.

About Your New Job

As the Head of Client Service you will:

• Own full accountability for the entire client lifecycle, leading three key functions: Client Enablement, Client Operations, and Project Management.
• Build and lead a high-performing team, designing scalable processes so growth never sacrifices quality, efficiency, or client satisfaction.
• Ensure seamless onboarding, delivery, and ongoing support for diverse, global clients, driving measurable improvements and proactively managing risks and opportunities.
• Act as a central point of visibility and escalation, partnering with internal teams (COO, Product, Engineering, GTM) to deliver exceptional client outcomes and continuous feedback loops.
• Champion best practices, drive operational excellence, develop clear KPIs, and embed a high-performance culture focused on ownership, accountability, and continuous improvement.

What Skills You Need

• 12+ years’ experience in client delivery/operations/services within Fund Operations or Fintech, with at least 8 years in management/leadership roles.
• Proven ability to lead and scale multi-layered teams, manage managers, and build strong leadership structures in high-growth environments.
• Deep understanding of the end-to-end client journey, onboarding to BAU in complex, fast-moving organizations, with a track record of driving efficiency, standardization, and automation.
• Excellent stakeholder management, commercial acumen, and cross-functional collaboration with senior leaders in Product, Engineering, and GTM teams.
• Strong problem-solving skills, strategic and operational agility, and a people-first approach to team development.

What's on Offer

• Competitive compensation, equity scheme, and a robust benefits package:
• 25 days annual leave
• 5% employer matched pension
• Family health insurance (VHI)
• Life assurance, professional development budget (€750/year), tuition reimbursement up to €3,500
• Clear career progression, gym membership, paid new parent leave, volunteering leave
• Generous employee referral scheme, home office set-up budget, regular wellness and “lunch & learn” sessions
• Career growth in a remote-friendly, flexible work environment (role based in Ireland; no remote work outside Ireland for this position; no visa sponsorship available)

For questions, our team is here to help at each stage of the process. We look forward to hearing from you!

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