Global Field Ops Technician, GFO AMER

Overview

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

Role Summary

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations across Americas.

Key Responsibilities

• Build relationships & solve problems – Partner with internal teams and customers to develop innovative solutions, conducting day-to-day business both internally and externally.
• Conduct site assessments – Evaluate various facilities to proactively prepare for the onsite installation of AWS equipment.
• Install & provision AWS infrastructure – Deploy, expand, and provision AWS equipment at third‑party premises, data centers, and non‑traditional environments, including work at height when required.
• Troubleshoot & maintain networks – Perform network testing, break/fix, decommissioning, and resolve complex installation and configuration issues.
• Drive preventive strategies & customer experience – Proactively identify and implement initiatives that prevent support issues and enhance the overall customer experience.
• Travel & physical requirements – Travel up to 30% between locations to install, service, and retrieve equipment; regularly lift up to 18 kg (team lifts up to 30 kg).
• Lead projects & develop SOPs – Lead or participate in cross‑functional projects (large‑DC installations, global initiatives) and develop standard operating procedures and tools to improve operational efficiencies and ensure compliance with global standards.

About the Team

Diverse Experiences:

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 4+ years of data center engineering or operations experience
• 2+ years of leading large complex programs experience
• Bachelor’s degree, or 4+ years of relevant technical position experience
• Professional working proficiency in English (written and verbal) is required

Preferred Qualifications

• Experience working in a customer‑facing environment
• 1+ years of network and operating system support experience
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company: Amazon Data Srvcs Colombia SAS

Job ID: A10466350

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