Global Field Ops Technician, GFO AMER

AWS Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations across the Americas.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Build relationships & solve problems – Partner with internal teams and customers to develop innovative solutions, conducting day-to-day business both internally and externally.
• Conduct site assessments – Evaluate various facilities to proactively prepare for the onsite installation of AWS equipment.
• Install & provision AWS infrastructure – Deploy, expand, and provision AWS equipment at third‑party premises, data centers, and non‑traditional environments, including work at height when required.
• Troubleshoot & maintain networks – Perform network testing, break/fix, decommissioning, and resolve complex installation and configuration issues.
• Drive preventive strategies & customer experience – Proactively identify and implement initiatives that prevent support issues and enhance the overall customer experience.
• Travel & physical requirements – Travel up to 30% between locations to install, service, and retrieve equipment; regularly lift up to 18 kg (team lifts up to 30 kg).
• Lead projects & develop SOPs – Lead or participate in cross‑functional projects (large‑DC installations, global initiatives) and develop standard operating procedures and tools to improve operational efficiencies and ensure compliance with global standards.

Basic Qualifications

• 4+ years of data center engineering or operations experience
• 2+ years of leading large complex programs experience
• Bachelor's degree, or 4+ years of relevant technical position experience
• Professional working proficiency in English (written and verbal) is required

Preferred Qualifications

• Experience working in a customer‑facing environment
• Experience with network operating systems such as Cisco IOS and Junos
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.