General Manager (Phoenix)

Lead a high-performing moving and relocation operation in Phoenix, overseeing end-to-end service delivery, revenue growth, and operational excellence within the household goods (HHG) and commercial relocation sector. This role is ideal for a results-driven leader with deep industry expertise and a strong track record in branch or regional management. Key Responsibilities Oversee daily operations of household goods and commercial moving services across the Phoenix market Drive revenue growth through local sales strategies, agent relationships, and account development Manage P&L performance, budgeting, and cost control across all moving operations Ensure compliance with DOT regulations, safety standards, and industry best practices Lead dispatch, warehouse, and crew scheduling for maximum efficiency and profitability Develop and maintain relationships with corporate clients and relocation management companies Oversee warehouse operations including storage, inventory control, and logistics coordination Implement quality control measures to ensure high customer satisfaction and claims reduction Recruit, train, and retain drivers, movers, and operational staff Coordinate interstate and intrastate relocations, ensuring seamless execution Monitor KPIs including on-time delivery, crew productivity, and customer feedback Collaborate with sales teams on bids, RFPs, and large-scale commercial relocation projects Key Skills & Experience Proven experience in the moving & relocation industry (HHG and/or O&I relocations) Strong leadership experience managing operations, crews, and logistics teams P&L management and budget oversight expertise Knowledge of DOT regulations and moving industry compliance standards Experience with dispatch systems, warehouse operations, and fleet management Excellent client relationship and business development skills