GENERAL MANAGER

The General Manager (GM) is responsible for overseeing the day-to-day experience delivery and operations of a Meow Wolf exhibition, ensuring we deliver each day with excellence - while staying true to Meow Wolf’s purpose, vision, and values. This role focuses on operational excellence managing all aspects of the facility, including food and beverage and retail, guest service, safety, and staff leadership. The GM will drive operational efficiency, lead a diverse team, and create an environment where creativity, playfulness, and authentic compassion are celebrated, all while maintaining high standards of service and safety.* Manage and oversee the day-to-day operations of the location, including ticketing, retail, food & beverage, facilities and exhibition, and safety and security.* Ensure all departments are running efficiently and effectively to provide a consistent, high-quality experience for guests.* Take full ownership of the location's Profit & Loss (P&L) statement, driving strategies to maximize revenue and control costs.* Develop and manage annual operating budgets, providing regular performance updates to leadership.* Identify and implement opportunities for financial improvement and operational efficiency to ensure a strong bottom line.* Oversee the day-to-day delivery of the guest experience, ensuring alignment with the creative vision and brand standards.* Collaborate with creative and technical teams on the maintenance and evolution of the exhibition and ancillary experiences.* Utilize guest feedback and operational data to inform strategic decisions that enhance the overall experience and drive repeat visitation.* Oversee the maintenance and cleanliness of the entire location, ensuring that all equipment and facilities are in top working order.* Coordinate with facility management teams to address any issues that arise promptly.* 10+ years of proven experience in a leadership role within a fast-paced, customer-focused environment (e.g., hospitality, entertainment, or retail).* Strong track record of leading, developing, and motivating teams to achieve performance goals.* Solid experience in overseeing the daily operations of a complex facility, including guest services, food & beverage, retail, and safety.* Experience managing guest service teams, with a focus on delivering superior guest experiences and resolving issues effectively.* Strong understanding of customer satisfaction metrics and a commitment to continuous improvement based on guest feedback.* Strong financial management skills, including forecasting, budgeting, and expense control.* Ability to analyze business performance and take corrective actions to meet profitability and operational goals.* Knowledge of health and safety regulations and ability to ensure compliance within a public-facing business environment.* Exceptional communication skills, both written and verbal, with the ability to build relationships with diverse teams and stakeholders.* Ability to obtain required licenses and certifications for your location**INCLUSION**: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind.

We are **committed** to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.* Medical Insurance options: PPO & HDHP\** Dental and Vision Insurance\** HSA, HRA, and FSA options\** 401k Retirement Plan* Company paid Life Insurance Policy and Disability Coverage(s)\** Voluntary Critical Illness and Life Insurance Policies\** Company Paid Employee Assistance Program* Paid Parental Leave for 12 weeks* Discount off Meow Wolf Gift Shop Merch and Cafes* Admission to Meow Wolf attractions for employees and guests #J-18808-Ljbffr