General Manager

Overview Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. We focus on creating great days for teams of all sizes and stages, and value collaboration, new ideas, and meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work.

Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces individuality and quirkiness. You are valued for who you are.

We celebrate our people as individuals who can accomplish great things when we work together as one team. Inc. Magazine recognized Industrious as one of America’s 500 fastest-growing companies in 2020 and Forbes’ Best Startup Employers.

About the Role: As the General Manager of our Chicago market, you’ll manage the daily operations of 12 locations (8 in Chicago and 4 in Indianapolis) and oversee a team of 25+ hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence. Responsibilities People Management You’re excited about growing a high-performance team through hiring, building trust, coaching, and inspiring.

You know how to drive engagement within your team, so they always want to go the extra mile. You’re the first person to celebrate their successes but know how to have the tough conversations needed to drive change. Report to a Regional Director and oversee a team of 5-8, consisting of Assistant GMs, Member Experience Managers, and Member Experience Associates.

We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results. P&L and Performance Metrics You have an owner/operator mentality when it comes to managing a P&L. You are adept at analyzing data, identifying trends and issues, and knowing the levers you need to pull to maximize profitability.

You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations. Full ownership of the P&L for your market. Success is measured against metrics including Unit EBITDA and NPS.

Experience with P&L management and a proven track record of developing strategies that drive P&L performance. Sales and Revenue Management You have your finger on the pulse of sales in your market. You know our product, why members want to join us, and how to ensure they stay.

You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating complex deals with large potential customers. You’re energized by delivering sales coaching to improve your team’s skills and outcomes. Manage locally-based Area Sales Leads responsible for end-to-end sales process and pipeline.

You’ll be hands-on with your market’s most complex deals and launch new locations as your market expands. Experience managing sales teams in a direct-to-customer, in-person environment. Hospitality & Member Experience You live and breathe hospitality.

You know what great service looks like and how to coach and inspire your team to deliver it. You have an eye for detail and place customer experience at the forefront of everything your team does. Manage a front-line team focused on creating a welcoming, empowering, and delightful workplace experience for members.

Work with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience. Experience in high-touch service environments with a track record of delivering excellent customer experience. Compensation and Benefits The annual base compensation range for this role is $120,000–$130,000.

Actual base compensation is based on factors including work experience, knowledge, skills, and qualifications. You will also be eligible for an annual 17% bonus and participation in our long-term incentive program. Base and bonus are components of Industrious’ total compensation package.

Other benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive plan, wellness programs, professional development grants, 401(k) plan, and other benefits, subject to eligibility criteria and company policies. Equal Employment Opportunity Industrious is an equal opportunity employer that values diversity. We provide equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr