Front Office Manager

Job Description We are seeking a dynamic and experienced Front Office Manager to lead our front office operations in Novotel Jaipur Convention Centre, India. This is a pivotal leadership position where you will oversee the daily operations of the Front Office, Concierge, and Night Audit teams, ensuring that our guests receive exceptional service while maintaining high performance standards, profitability, and brand excellence. As a Front Office Manager, you will be instrumental in creating a welcoming environment, driving operational efficiency, and fostering a culture of continuous improvement within your team.

Lead and manage the day-to-day operations of the Front Office, Concierge, and Night Audit departments to ensure seamless and efficient service delivery Supervise, schedule, train, and develop front office staff to maintain high performance standards, engagement levels, and consistent service excellence Implement and monitor hotel service protocols to ensure brand standards are consistently delivered across all guest interactions, check-in/check-out procedures, and guest communications Address and resolve guest feedback, complaints, and service issues with professionalism, empathy, and a commitment to guest satisfaction Analyze operational metrics, manage departmental budgets, and control costs while ensuring adherence to revenue, labor, and operational expense targets Develop and execute strategic initiatives for continuous improvement, forecasting, and operational optimization Collaborate with other departments to coordinate hotel services and enhance the overall guest experience Maintain transparent communication with senior management regarding operational performance, challenges, and opportunities Ensure compliance with hotel policies, procedures, and safety standards across all front office functions Demonstrate flexibility to work various shifts, including evenings, weekends, and public holidays as required Qualifications Bachelor's degree in Hospitality Management or related field 10 years of experience in hotel front office operations, including 1+ year in similar role Proven leadership skills with the ability to train, motivate, and mentor team members Excellent customer service skills and a passion for delivering exceptional guest experiences Strong financial acumen and experience in budgeting and revenue management Proficiency in Property Management Systems (PMS) In-depth knowledge of front office procedures, revenue management principles, and industry best practices Excellent problem-solving, decision-making, and conflict resolution abilities Strong organizational and time management skills Ability to work flexible hours, including nights, weekends, and holidays Multilingual abilities, with fluency in English Familiarity with the local tourism industry and attractions in the Gandhinagar area Adaptability to changing priorities and ability to work well under pressure Strong communication and interpersonal skills to interact effectively with guests, staff, and management