Front Desk Executive

About the job

Wisdom World School (ICSE), Hadapsar — Amanora Park Town — is one of Pune's leading ICSE schools, part of the Vishwakarma Purple Educational Trust, home to 1,800+ students and a culture built on Courage, Compassion, and Commitment. We're looking for a warm, professional Front Desk Executive to be the first point of contact for our parents, students, and visitors, and to keep our front office running smoothly.

Key Responsibilities

• Greet and assist parents, students, staff, and visitors courteously — in person and over the phone
• Answer, screen, and route incoming calls; take and relay messages accurately
• Respond to walk-in and telephone enquiries about the school, admissions, timings, and events
• Manage the front-desk email inbox and general correspondence; reply or forward promptly
• Support the admissions team with enquiry follow-ups, form issuance, and appointment scheduling
• Maintain organised records and registers (visitor logs, enquiry data, courier/dispatch)
• Register visitors, issue passes, and follow the school's security and safeguarding procedures
• Keep the reception area clean, welcoming, and well-presented at all times.

Qualifications & Experience

• Minimum graduate (any discipline)
• Minimum 2–3 years of experience in a front desk, reception, front office, or administrative role
• Prior experience in an ICSE/CBSE school or educational institution is a strong plus
• Excellent command of English, both oral and written
• Proficiency in MS Office (Word and Excel) and email
• Strong communication, multitasking, and problem-solving skills with a customer-service mindset