Customer Service Agent
dnata
Job Description
We are pleased to invite you to attend the walk-in interview at our Bangalore office, scheduled on 15th August Saturday between 9:30 AM and 2.00 PM.
Please find the venue details below:
Address:
Smartworks Sargod, Bangalore Contact Center
Marshal Cariappa Road, Shanthala Nagar
We look forward to meeting you and discussing potential opportunities with our team.
Salary ranging between INR. 33,000 to 35,000 depending on the experience you hold.
we currently have openings for Customer Service Agents at our contact center for candidates with 1+ years of experience located on Residency Road in Bangalore. We handle a Airline contact center and are seeking candidates with strong communication skills, excellent English speaking skill required for this position.
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service.
Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.
Job Responsibilities:
· Provide first call resolution for all customer enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
· Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
· Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
· Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
· Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
· Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
· Be the voice of the brand.
· Support other departments as required.
· Adhere to company regulatory requirements such as data protection, data privacy etc
Shift : Rotational Shift
Total Working Days in a week : 5
Immediate joiners preferred