Franchise Business Consultant

What began as a local favorite near The Ohio State University’s campus has grown into a world‑class fast casual restaurant. Our mission is to deliver fresh, high‑quality food while delivering overflowing care to our guests and team members. Through our non‑profit foundation, Charleys Kids, we partner with community organizations around the world to deliver education, mentorship, and food literacy education to underserved youth.

We strive to serve our communities and strengthen our neighbors. Today, Charleys and our franchisee partners employ 10,000 people in 45 U.S. states and 15 countries around the world.

Franchise Business Consultant

Department: Operations

Reports to: Director, Franchise Operations

FLSA Status: Full‑time

Location: Remote based in NY/NJ (Home‑based with 80% travel)

Position Summary

The Franchise Business Consultant is responsible for advising and assisting franchisees in all appropriate areas of their business. The Business Consultant will be assigned a territory consisting of approximately 50 restaurants. This position will work from home and travel extensively within the assigned territory.

What You’ll Own (Core Responsibilities)

Financial and Operational Oversight

• Achieves financial and operational results through effective oversight of operations programs and initiatives
• Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement
• Formulates action plans and sets deadlines for completion/compliance where needed

Franchise Consultation & Support

• Completes targeted number of restaurant/Franchise Owner’s (FO’s) visits and provides exemplary business consulting services to Franchisees to drive their success
• Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits
• Works through FO’s to resolve critical issues immediately
• Maintain customer complaint resolution procedures and addresses issues at the restaurant level with the FO

Cross‑Functional Collaboration & Program Management

• Works as needed with cross‑functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FO’s participate in all initiatives
• Launches new operational programs, food products/other promotional items associated with the annual marketing calendar
• Executes brand marketing plan

Leadership Development & Standards Compliance

• Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management
• Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation)
• Focuses on Operation evaluations and follow‑up procedures

Customer Experience

• Ensures franchise participation in the Customer Experience program and uses data to coach, counsel and recognize operators

What Good Looks Like

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents
• Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects
• Possesses a high degree of drive with a proven track record of achieving results
• Excellent communication (written and oral), organization and problem‑solving skills

What You Bring (Qualifications)

Required

• Undergraduate and/or graduate degree or equivalent experience and 5‑7 years of restaurant/franchise operations experience
• Quick service, multi‑unit franchise operations, and/or hospitality industry experience
• Ability to travel 80% of time
• Ability to work weekends and evenings if needed
• Ability to lift 40 lbs
• Strong financial acumen, analysis/problem solving, negotiating and influencing skills
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Teams

Benefits Offered

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Gym memberships or discounts
• Commuting/travel assistance
• Flexible schedules
• Employee discounts

Base Pay/Salary $00,000.00‑$000,000.00

California Pay Range $95,000—$105,000 USD