Floor Manager

Floor ManagerMusaafer | New York CityAbout Us

Musaafer NYC is the New York outpost of the award-winning Houston concept that earned Michelin stars in 2024 and 2025. Since opening just five months ago, the restaurant has quickly establishing itself as one of the most talked-about dining destinations in the city.

Spanning nearly 11,000 square feet, Musaafer NYC is comprised of three distinct experiences:

• Musaafer’s Main Dining Room — immersive, story-driven Indian fine dining

• Saaqi — our intimate cocktail bar and lounge

• A Dedicated Event Space — hosting private dining, brand activations, and high-profile celebrations

Musaafer has been featured in The New York Times, Vogue, Forbes, Robb Report, Eater, New York Magazine, and The Infatuation, and has been recognized among the most beautiful new restaurants in America.

Constant National & Social Media Attention — See Musaafer in Action

Our dining room is being talked about, shared, and sought after across major food platforms and tastemakers. This visibility drives consistent demand, high guest expectations, and a motivated, celebratory dining room every night.

Featured Among NYC’s Toughest Restaurant Reservations — The Infatuation
https://www.theinfatuation.com/new-york/guides/toughest-restaurant-reservations-nyc
Named as one of the most difficult reservations in New York City, placing Musaafer among the most coveted dining destinations in the country.

Named One of the Most Beautiful New Restaurants in America (2025) — Robb Report
https://robbreport.com/food-drink/dining/lists/most-beautiful-new-restaurants-america-2025-1237404703/
Recognized for its immersive design and transportive experience, reinforcing Musaafer as a premier setting for luxury dining and hospitality.

#1 New Indian Restaurant of 2025 — Beli
https://www.instagram.com/reel/DSGuVlbDFSy/?utm_source=ig_web_button_share_sheet
Ranked the top new Indian restaurant of the year, highlighting both culinary excellence and the overall guest experience.

#1 New Restaurant in NYC (All Categories) — Beli
https://www.instagram.com/reel/DRxOsQ6gAQp/?utm_source=ig_web_button_share_sheet
Across all cuisines, Musaafer was named the number one new restaurant in New York City.

Favorite Meal of 2025 — SistersSnacking
https://www.instagram.com/p/DPPMIaCAWit/?utm_source=ig_web_button_share_sheet
A widely followed NYC food authority selected Musaafer as their single favorite meal of the year.

The Opportunity

We are seeking an experienced, guest-focused Floor Manager to join our leadership team and help shape the service culture of one of New York City’s most celebrated new restaurants.

This is more than a service role — it is a hands-on leadership position for someone who thrives in fast-paced, high-touch environments and leads from the floor with presence, empathy, and precision. You will oversee day-to-day dining room operations, guide the FOH team through nightly service, and ensure every guest interaction reflects Musaafer’s Michelin-level standards.

We are building a space where hospitality is thoughtful, execution is sharp, and every guest leaves feeling genuinely seen.

What You’ll Do

As Floor Manager, you will serve as a visible leader on the dining room floor, partnering closely with the General Manager and department heads to ensure seamless service and exceptional guest experiences.

Key responsibilities include:

• Actively manage the floor during service, ensuring coordination, pacing, and gracious, detail-driven hospitality at every table

• Lead by example with a hands-on approach, stepping in wherever needed to support service flow and team success

• Champion the guest experience by managing VIPs, anticipating needs, resolving concerns with urgency and empathy, and cultivating regulars

• Provide structured coaching and real-time feedback to FOH staff to reinforce training and brand standards

• Lead pre-shift meetings, service briefings, and post-service recaps to maintain alignment and energy

• Monitor and drive key business metrics including revenue, labor, food & beverage cost, table turns, and check averages

• Collaborate with the GM, Chef, and Beverage Director on service strategy, pacing, tastings, private dining, and special programming

• Support hiring, onboarding, training, and performance management of FOH staff

• Assist with scheduling, payroll oversight, inventory, sidework systems, opening/closing procedures, and operational checklists

• Work closely with BOH leadership to ensure strong communication, timing, and execution

• Partner with leadership on weekly financial tracking and identifying opportunities to increase sales and manage expenses

Required Skills & Experience

• 2+ years of leadership experience in a high-volume fine dining or Michelin-level environment

• Proven ability to lead with presence, professionalism, and a collaborative spirit

• Exceptional communication and interpersonal skills

• Strong understanding of service steps, pacing, etiquette, and hospitality philosophy

• Metrics-driven with experience managing labor, costs, and performance targets

• Highly organized, composed under pressure, and solutions-oriented

• Proficiency with POS systems, reservation platforms, and operational software

• Availability to work evenings, weekends, and holidays

• Ability to stand for extended periods and lift up to 40 lbs

Preferred (Not Required)

• Experience in a newly opened restaurant

• Formal hospitality education or leadership training

• Knowledge of NYC labor law, DOH regulations, and HR best practices

• Wine, spirits, and beverage knowledge

• Multilingual abilities (French, Italian, Spanish, Hindi, Bengali a plus)

What We Offer

• Competitive base salary $75,000–$85,000 (commensurate with experience) with performance-based bonus opportunities

• Paid time off 

• Comprehensive health, dental, and vision benefits

• Collaborative, growth-oriented leadership team

• Opportunities for growth within a Michelin-recognized restaurant group at a defining moment in its New York story

• Values-driven, respectful, and service-forward team culture

• Generous dining discounts across our concepts

• A chance to shape the events identity of one of NYC’s most acclaimed new restaurants
  
  

This is a chance to make your mark, grow alongside an acclaimed restaurant, and help build something truly special in one of the most dynamic dining cities in the world.

Apply with your resume and a brief note about why this role speaks to you.

More detail about Musaafer - NYC part of The Spice Route Co., please visit https://culinaryagents.com/entities/919906-Musaafer---NYC