Flight operations/ Sales

Job Description

Job Description

SprintBach Aviation, a Part 135 charter operator flying PC-12's, is hiring a Flight Operations Coordinator to help run the day-to-day logistics behind every charter trip. Selling/quoting charter trip request. You will take trips from booking to invoice: confirming schedule and crew availability, notifying FBOs, booking crew hotels and cars, releasing flights, tracking aircraft in real time, and keeping clients, pilots and accounting informed at every step.

Location: Caldwell, ID · Employment type: Full-time

Key responsibilities:

• Receive quote requests from brokers and clients.
• Review quotes for accuracy before sending.
• Send completed quotes back to brokers promptly.
• Follow up phone calls and emails
• Understanding pilot duty days/rest periods and flight hour restrictions.
• Email management
• Responding promptly and quickly to emails and phone calls
• Verify aircraft availability on the master schedule before any trip is confirmed, including conflicts with flights the day before and after.
• Finalize booked trips in, send the preliminary itinerary, constant communication with clients.
• Send brokers a follow-up confirming the trip is scheduled, the itinerary is out, and how to complete payment.
• Completing daily task assigned
• Verify passenger names, luggage, times, routing and FBOs for upcoming trips; remove duplicate or incorrect repositioning legs.
• Contacting brokers until full passenger information is in hand.
• Send FBO notifications and call each FBO for confirmation, event fees and any PPR requirements.
• Booking for crew hotels/ car rentals
• Review crew duty and rest times against Part 135 limits before confirming any schedule or time change.
• Complete the flight releases
• Send the final itinerary and pre-flight details (tail number, passenger count, departure time, FBO) to each broker.
• Review every flight first thing each morning and send final itineraries for same-day departures.
• Track all tail numbers on FlightAware throughout the day and confirm aircraft are in position.
• Constant communication from clients and pilots
• updating various excel sheets
• Completing bookings for pilots
• Entering company expenses in for each trip
• Triage the Charter and Flight Ops inboxes throughout the day
• Answer broker, client and FBO emails

Qualifications

Required

• 1–2 years in a detail-heavy coordination role: dispatch, scheduling, travel coordination, logistics or customer operations.
• Strong written and phone communication skills
• Able to juggle several time-sensitive tasks at once without dropping follow-ups.
• Sound judgment on when to act and when to escalate.
• Comfortable learning new software quickly; working knowledge of spreadsheets.
• Available for early-morning starts and occasional after-hours contact when flights are moving.

Preferred

• Experience in Part 135 charter, flight dispatch, FBO or airline operations.
• Familiarity with Jet Insight, Flightbridge or FlightAware.
• Working knowledge of crew duty and rest limits, weight and balance, and airport and runway requirements.