Five9 Analyst

Alined Consulting Group provided pay range This range is provided by Alined Consulting Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $120,000.00/yr - $130,000.00/yr Direct message the job poster from Alined Consulting Group Position Overview The Systems Analyst III is responsible for defining system scope and objectives based on user needs, business requirements, and industry standards.

This role analyzes complex business problems, documents requirements, and translates them into detailed system specifications. The position operates at the highest technical level across most phases of the system lifecycle while balancing business objectives and long‑term technology strategy. A key focus of this role is to build and enhance the voice solutions supporting the Five9 contact center platform.

The analyst will develop high‑quality, reliable, and high‑performing voice applications using technologies such as SIP, RTP/RTCP, IVR. This role requires strong technical expertise, problem‑solving ability, and cross‑functional collaboration to drive exceptional customer and patient experiences. Major Responsibilities Application & Technical Expertise (40%) Serve as the Subject Matter Expert (SME) for at least one application or functional area.

Understand the full application stack and resolve unique or complex issues. Identify and learn new applications or functionality areas to expand team expertise. Design, develop, and maintain utilities and applications to solve business problems.

Assist in planning and analyzing software strategies and system upgrades. Support the planning, development, and maintenance of application interfaces. Collaboration, Training & User Support (40%) Foster a collaborative team environment and promote knowledge sharing across IT and operational partners.

Provide coaching and training to IT staff and business partners. Work directly with end‑users to resolve issues related to daily operations and Mentor junior analysts and guide them through design, troubleshooting, and maintenance activities. Support digital website technologies and related system functions.

Partner with physicians, leaders, and business users to identify needs and define system solutions. Help users understand system workflows and identify when enhancements or new workflows are required. Risk Management, Documentation & Governance (20%) Identify, analyze, and elevate risks and issues on critical initiatives.

Analyze information and data to identify trends and recommend improvements. Define and communicate standards, guidelines, and best practices. Create system documentation, including requirements, release notes, test plans, and training materials.

Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology IT Services and IT Consulting, Telecommunications, and Hospitals and Health Care Referrals increase your chances of interviewing at Alined Consulting Group by 2x Get notified about new System Administrator jobs in Downers Grove, IL . #J-18808-Ljbffr