Field Technician

Job Details

• Education: College Degree
• Employment Status: Permanent
• Work Location: 18651 52 Ave, Surrey, BC
• Work Schedule: Monday through Friday, Day
• Years of Experience: 3 to 5 years
• Rate: Annual $70-85K + commission
• Start Date: As soon as possible
• Paid time off during the holidays
• Friendly work environment

Your Role in Our Team

Provide technical support to the sales department and our client base for Roofing and Building Envelope systems installed on the different sites. Provide internal and external training related to the processes and recommendations of use on Soprema products. Provide on-site evaluation on installation of Soprema systems.

Provide assistance as required on any potential leak call investigations that may arise in our platinum warranty program.

The Challenges We Have for You

• Provide technical support for systems installed on job sites.
• Provide support on equipment used to apply the products.
• Provide required training to our client base for all of our products offered.
• Ensure proper construction of our products on site to ensure that products perform as designed.
• Diagnose technical application problems and determine proper solutions.
• Provide and ensure that site visit reports are completed, recorded and filed for all warranty projects efficiently and in a timely manner.
• Ensure that all warranty projects are tracked with site visits as per our technical department requirements and entered in Salesforce with relevant comments/photos as appropriate.
• Provide technical feedback and support to sales and technical department on new products and or any existing products to ensure compatibility with company’s existing products and systems.
• Perform any other related duties as assigned by Sales Director/Supervisor.

What We Are Looking For

• Experience in Construction Related Building Envelope Enclosure
• Valid driver's license with a good driving abstract
• Advanced oral and written English
• Red Seal Journeyman Roofer/Waterproofer (an asset)

Your Knowledge and Competences

• 3-5 years of experience with roof installation
• Experience in various modes of installations: Torch Applied, Flameless and Liquid Applications
• Familiar with Construction Building Materials
• General principles and best practices on the operation of commercial insulation and installation of complete roof assemblies

Your Skills and Attitudes

• Easy to adapt and accept new direction, situations, procedures, with a positive attitude
• Ability to work cooperatively with sales representative and other department or colleagues in the organization
• Ability to communicate technically with different parties on site, such as contractor, consultant, architects
• Demonstrate an ability to learn new concepts and practices as it relates to Soprema’s client base
• Ability to judge, detect and diffuse controversial situations, that may compromise yourself and Soprema
• Competence with Salesforce and Microsoft Office

The Work Conditions

• 40 hours per week
• Ability to adapt to changing work schedules
• Frequent travel

The Physical Demands

• Visits to sites (Ladder)
• Ability to demonstrate installation of various roof systems

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