Field Support Analyst at Halifax Regional Municipality

Elevate your IT career as a Field Support Analyst at Halifax Regional Municipality. This full-time role focuses on resolving incidents and providing top-notch support for various technologies. As a permanent staff member reporting to the Manager of Client Services, you will handle IT incidents through HRM’s ticketing system and assist with desktop, mobile, and audio-visual technologies.

This position requires strong troubleshooting skills, customer service experience, and a commitment to asset management within IT guidelines. Key Responsibilities: • Provide exceptional customer service to HRM employees • Manage incidents and service requests through the ticketing system • Maintain inventory and configuration information on IT assets • Facilitate proper asset disposal as per HRM guidelines • Proactively recommend technical solutions to resolve issues Requirements: • Diploma in Computer Science or related field • Three years of IT experience in troubleshooting hardware/software • Valid NS Driver’s License and vehicle access • Help Desk or Service Desk certification preferred • Strong knowledge of Microsoft Office and Windows operating systems Bring your technical expertise, customer service skills, and problem-solving abilities to support Halifax residents effectively. #J-18808-Ljbffr