Customer Operations Manager at Indigo

Elevate the customer experience as a Customer Operations Manager at Indigo! This role focuses on omni sales results and leading a dedicated team while ensuring exceptional customer service. As a key leader at Indigo, you will manage a team to enhance the shopping experience and drive results in omni sales.

You will analyze sales performance, advocate for customers, and lead initiatives to improve operations. Additionally, this role emphasizes creating a positive environment that fosters employee engagement and growth. Key Responsibilities: • Manage a team to deliver excellent service • Analyze sales performance and create improvement plans • Advocate for customer needs in decision-making • Lead omni-sales programs leveraging technology • Initiate customer-focused events and activities Requirements: • 2-3 years management experience in retail • College degree or equivalent experience • Ability to work flexible hours, including evenings • Bilingualism (French/English) preferred in Quebec • Physical ability to lift items up to 40 pounds Drive customer satisfaction and team effectiveness as the Customer Operations Manager at Indigo. #J-18808-Ljbffr