Experienced Internal Sales Executive

Experienced Internal Sales Executive – EBB Board

Hours:Monday to Friday | 9.00am–5.30pm

Salary: Competitive and dependent on experience

About EBB Board

EBB Board is the UK’s leading board merchant, offering an extensive range of stock alongside exceptional product knowledge, experience and availability.

As part of Elliott Baxter & Company Ltd (EBB), an independent, family-owned business with over 100 years of experience, we support customers across a wide range of industries with high-quality board solutions, dependable supply and a strong commitment to customer service.

As part of our continued growth, we are looking foran Experienced Internal Sales Executive to join our Board sales team at our Coalville office.

The Opportunity

This is an importantsalesrole combining excellent daytoday account support with proactive sales development.

Working closely with theSales Office Managerand our established internal and external sales teams, you will be responsible for managing customer enquiries, processing orders and quotations, providing product advice and identifying opportunities to grow sales across both existing and new customers.

We are looking for someone who enjoys building relationships, understands the importance of great customer service and has the commercial confidence to turn enquiries and opportunities into sales.

Key Responsibilities

You will provide responsive and knowledgeable support to our customers, including:

• Taking and processing customer orders accurately and efficiently
• Preparing and processing quotations
• Managing sample requests, dummy sheets and product trials
• Handling customer returns, queries and complaints professionally
• Advising customers on the most suitable and cost-effective products for their requirements
• Providing knowledgeable product advice and support
• Using your understanding of the EBB Board portfolio to recommend the right solution for each customer
• Working closely with the external sales team to ensure customer requirements are followed through effectively
• Building strong, trusted and long-term customer relationships

Alongside managing daytoday customer requirements, you will take a proactive approach to identifying and developing sales opportunities, including:

• Working collaboratively with the external sales team to develop customers and sales opportunities
• Analysing sales information to identify lost business and areas of potential growth
• Identifying further opportunities within existing customer accounts
• Following quotations through to conclusion
• Following up samples, dummy sheets and product trials to convert opportunities into sales
• Supporting internal product and category promotions
• Identifying and developing new customer opportunities
• Using your industry and product knowledge to identify potential customer needs and recommend appropriate solutions
• Building a strong pipeline of opportunities and maintaining regular customer contact

About You

We are looking for an experienced, commercially minded individual who combines strong customer service skills with a proactive approach to sales.

Ideally, you will have:

• Previous experience in an internal sales, account management or customer-facing sales role
• Experience within the carton board, paper, print or packaging industry, which would be highly desirable
• Knowledge of board products, grades and applications would be an advantage, although additional product training will be provided
• Excellent communication and telephone skills
• Strong relationship-building skills
• Good commercial awareness and the confidence to identify sales opportunities
• Excellent attention to detail and a high level of accuracy
• Good organisational skills with the ability to manage multiple customer requirements
• A proactive, positive and customer-focused approach
• The ability to work effectively both independently and as part of a wider sales team

Why Join EBB?

At EBB, our people and long-term relationships are at the heart of our business. We combine the strength and experience of an established company with a continued focus on developing our business, investing in our people and creating opportunities for the future.

Depending on eligibility, EBB benefits:

• Cycle to Work scheme
• Training and development opportunities

Right to Work in the UK

Applicants must already have the right to work in the UK.

Please note that EBB is unable to offer visa sponsorship for this position, either now or in the future.

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