English Customer Operations Specialist | Lisbon

Location: Lisbon, Portugal (On-site)
Start date: 17 August 2026
Employment Type: Full-time

About the Role

We are looking for an English-speaking Customer Operations Specialist to join an international technology project based in Lisbon.

In this role, you will support both consumers and business users by providing professional assistance across multiple communication channels. You will help customers resolve account-related issues, answer billing inquiries, and guide them in using the platform effectively.

Key Responsibilities

• Support customers via phone, email, and chat
• Handle billing and invoicing inquiries
• Troubleshoot account access and platform-related issues
• Guide customers on how to use the platform and its features
• Deliver timely, professional, and high-quality customer support
• Maintain accurate documentation of customer interactions
• Work closely with internal teams to ensure customer satisfaction

Requirements

• English C1/C2
• Previous customer support or customer service experience is an advantage
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced environment
• Customer-oriented mindset
• Candidates must currently be based in Lisbon
• EU Passport or a valid Portuguese Residence Card is mandatory for non-EU citizens

Working Schedule

• Full-time (40 hours/week)
• Rotational 24/7 schedule
• 8-hour shifts + 1-hour lunch break
• Work schedules are provided approximately 10 days in advance

Training

• Fully paid training
• 15 working days
• Monday to Friday
• 8 hours per day

Compensation & Benefits

• €938 gross/month
• Performance Bonus: Up to €200/month
• Meal Allowance: €7/day
• Holiday & Christmas Allowances
• Private Health & Dental Insurance
• International Working Environment
• Career Development Opportunities

Important Information

• On-site role in Lisbon
• Only candidates currently living in Lisbon will be considered
• EU Passport or a valid Portuguese Residence Card is required
• Candidates without the legal right to work in Portugal cannot be considered.
• If available for the specific candidate profile, relocation support details will be discussed during the recruitment process.

Interested?

Please send your CV to: [email protected]